At a Glance
- Tasks: Support older people by handling admin tasks and client enquiries.
- Company: Join a friendly, dedicated charity team in Hampshire.
- Benefits: Flexible hours, training provided, and mileage reimbursement.
- Other info: Meet new people and enhance your CV with references.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Good communication skills, IT proficiency, and a willingness to learn.
Can you offer a few hours per week to help older people across Hampshire? Would you like to join a friendly, dedicated team? Are you looking for a role where you can work from home, as well as out in your local community? If yes, please read on.
We are looking for volunteers (x2) to join our Help at Home Service in Basingstoke and Locks Heath in order to support the service coordinators. You will be supporting with a range of administrative tasks, including but not limited to:
- Responding to client enquiries over the phone and sometimes by email
- Logging enquiries on our Charity Log (client management) system
- Carrying out client service review calls
Therefore, good IT skills would be helpful. Training is provided. Other tasks may include:
- Distributing posters in the local community to promote the Help at Home Service
- Sending out emails to wider networks
- Attending events with the coordinator
The hours for these roles are flexible but would ideally be within the hours of 9am-3pm on the following days: Mon/Tues/Weds for Basingstoke and Weds/Thurs/Fri for Locks Heath. You will be required to undertake induction training/update training/reading of policies. A DBS check will also be required.
Skills:
- An excellent communicator, both in writing and orally (over the phone)
- Good interpersonal skills
- Car driver and use of own vehicle (mileage will be paid at 45p a mile)
- Good IT skills – email; using the internet; Microsoft Office (Word; Excel)
- Understanding
- Friendly
- Works well both as part of a team and autonomously
What is it in for you?
- Becoming part of a friendly and dedicated team
- Supporting a local independent charity
- Meeting people and making new friends
- Improving and learning new skills
- Enjoying new experiences
- References for your CV
Admin Support Volunteers - Basingstoke & Locks Heath employer: Age Concern Hampshire
Join our dedicated team as an Admin Support Volunteer in Basingstoke & Locks Heath, where you can make a meaningful impact in the lives of older people across Hampshire. Enjoy the flexibility of working from home and within your local community, while receiving comprehensive training and support to enhance your skills. With a friendly work culture and opportunities to meet new people, this role offers a rewarding experience that not only benefits others but also enriches your own personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support Volunteers - Basingstoke & Locks Heath
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the charity sector. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Be proactive! Don’t just wait for roles to be advertised. Contact local charities directly and express your interest in volunteering. Sometimes, they might have opportunities that aren’t publicly listed.
✨Tip Number 3
Show off your skills! When you get the chance to chat with coordinators or during events, highlight your IT skills and communication abilities. Make sure they know you’re ready to jump in and help out!
✨Tip Number 4
Apply through our website! It’s the easiest way to stay updated on new opportunities and ensures your application gets seen by the right people. Plus, we love seeing enthusiastic candidates like you!
We think you need these skills to ace Admin Support Volunteers - Basingstoke & Locks Heath
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping older people shine through. We want to see that you genuinely care about making a difference in the community!
Tailor Your Skills:Make sure to highlight your IT skills and communication abilities in your application. We’re looking for excellent communicators, so give us examples of how you've used these skills in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Age Concern Hampshire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Support Volunteers role. Familiarise yourself with the tasks mentioned in the job description, like responding to client enquiries and using the Charity Log system. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous experiences. Whether it's over the phone or in writing, be ready to showcase your interpersonal skills and how you can connect with clients and team members.
✨Highlight Your IT Proficiency
Good IT skills are essential for this position, so brush up on your knowledge of Microsoft Office and any other relevant software. Be prepared to discuss your experience with these tools and how you can use them to support the service coordinators efficiently.
✨Be Ready to Discuss Flexibility
The role offers flexible hours, so think about how you can fit this into your schedule. During the interview, express your willingness to adapt and work within the specified hours. This shows that you're committed and ready to meet the needs of the charity and its clients.
