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- Tasks: Assist the Shop Manager in creating a welcoming atmosphere and ensuring positive customer experiences.
- Company: Join Age NI, a progressive organisation dedicated to enhancing later life.
- Benefits: Competitive pay, annual leave, wellbeing programme, and pension contributions.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: Experience in cash handling and excellent customer service skills required.
- Other info: Flexible hours with opportunities for growth and development.
The predicted salary is between 12 - 13 £ per hour.
Age NI is delighted to invite applications for the following exciting role in our shop premises at Railway Road in Coleraine. The post provides an opportunity for someone with passion and commitment to work in a progressive organisation and help us achieve our vision of a world where everyone can love later life.
The successful applicant will be required to work 2 days per week, Friday and Saturday. The main purpose of the role is to assist the Shop Manager to create a welcoming atmosphere in our shop and ensure that each customer has a positive shopping experience.
Reporting to the Shop Manager, the main responsibilities of this role are to:
- Greet customers and assist them where necessary
- Accept, sort, price, store and display merchandise/donations
- Ensure a high standard of presentation, display and pricing
- Be responsible for processing payments and ensuring Gift Aid donations are recorded accurately
- Promote Gift Aid to customers and sign-up donors to enhance shop income
- Be responsible for opening and closing of the shop during trading hours
- Supervise Volunteers and Sales Assistants
- Ensure the store is kept clean and tidy
- Attend appropriate training, as required
- Any other duties that may be required by the Shop Manager
Applicants must have:
- Experience of cash handling
- Excellent interpersonal skills
- Excellent customer service and organisational skills
- Excellent communication skills both written and oral
- Flexibility, integrity and an understanding of confidentiality
It is desirable that the post-holder has experience within the retail sector. It is also desirable that the post-holder has supervisory experience.
What we can offer you:
- Salary Scale £12.30 per hour (rising to £12.80 on 1 April 2026)
- Hours: 14 hours 9:00am - 5:00pm (2 days Friday & Saturday)
- Permanent contract
- Annual Leave: 26 days plus 12 Bank Holidays (pro rata for part-time)
- Wellbeing Programme provided by Healthshield Healthcare Cash Plan
- Auto Enrolment Pension 5% employer contribution and 3% employee contribution (on qualifying earnings)
- Paid Maternity and paternity leave
As an accredited Investors in People Gold Standard Employer, Age NI provides excellent opportunities for growth and development via training. The chance to make a difference in your local community.
Age NI reserves the right to enhance the essential criteria to facilitate shortlisting. For an applicant pack, please e-mail or apply online. The closing date for completed applications is Monday 16 February 2026 at 12 noon. Age NI is committed to recruiting fairly. An application form enables us to compare applicants and for that reason we cannot accept CVs. Age NI is committed to providing equal opportunities to everyone.
Skills: Cash Handling, Gift Aid, Window Dressing, Shop Management
Benefits: Clothing Allowance, Medical Aid / Health Care, Paid Holidays, Pension Fund
Assistant Shop Manager in Coleraine employer: Age Concern/Age NI
Contact Detail:
Age Concern/Age NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Coleraine
✨Tip Number 1
Get to know the shop and its vibe! Before your interview, pop into the Age NI shop in Coleraine. Chat with the staff, check out the layout, and see how they interact with customers. This will help you understand what they're looking for and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist customers or handle cash. Role-play with a friend or family member to get comfortable with these situations. Remember, they want someone who can create a welcoming atmosphere!
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed tasks in previous roles, especially if you've supervised others. Bring examples of how you’ve kept things tidy and well-presented, as this is key for the Assistant Shop Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and keen on the role. Don’t forget to highlight your flexibility and commitment to making a difference in the community!
We think you need these skills to ace Assistant Shop Manager in Coleraine
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the role shine through in your application. We want to see that you’re genuinely excited about helping create a welcoming atmosphere and making a difference in the community.
Highlight Relevant Experience: Make sure to mention any previous experience in retail or supervisory roles. We love seeing how your skills in cash handling and customer service can contribute to our shop's success.
Be Clear and Concise: When filling out the application form, keep your answers straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Assistant Shop Manager position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Age Concern/Age NI
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Assistant Shop Manager. Familiarise yourself with tasks like cash handling, customer service, and supervising volunteers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about creating a positive shopping experience, be ready to share examples of how you've excelled in customer service. Think of specific situations where you went above and beyond for customers, as this will highlight your interpersonal skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the shop's community involvement or training opportunities. This shows that you're genuinely interested in the role and want to contribute to their vision of enhancing later life.
✨Dress the Part
Even though it's a retail position, first impressions matter! Dress smartly and appropriately for the interview. This not only reflects your professionalism but also aligns with the welcoming atmosphere they aim to create in the shop.
