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- Tasks: Lead global digital customer technology initiatives and create innovative omnichannel experiences.
- Company: Join AGCO, a leading AgriTech company transforming farming with cutting-edge technology.
- Benefits: Attractive salary, leadership role, and the chance to drive meaningful change in agriculture.
- Why this job: Make a real impact on global farming and enhance customer experiences through technology.
- Qualifications: 15+ years in digital tech, with strong leadership and stakeholder management skills.
- Other info: Be part of a dynamic team driving digital transformation in a global organisation.
The predicted salary is between 72000 - 108000 £ per year.
To be successful in this role, you will work across functions with the global C-Suite team and other senior leaders to create a global customer experience strategy and governance proposition using your established stakeholder management skills. You will create omnichannel journey designs and implement AI and analytics-driven personalisation using telemetry and customer data. You will provide frontline and dealer teams with digital tools to enable growth and create and launch a global customer experience training program to support the new unified platform. You will own all dealer and farmer-facing digital application solutions globally and form a strong partnership with the rest of the digital technology team and MSPs to ensure full platform reliability, scalability and governance.
To be successful in the role, you will need a minimum of 15 years' experience working within digital technology with at least 10 years in a leadership role, ideally at global level. You will be able to demonstrate your ability to lead large-scale, cross-functional digital initiatives and have experience managing large teams and budgets. The ideal candidate will need to demonstrate where they have created and led strategic customer experience visions and executed them, along with strong demonstrable experience influencing stakeholders and communicating at executive level. Omnichannel orchestration and innovation experience is extremely important, as well as the ability to create AI-driven personalisation and analytics to drive experimentation within the team. Experience in previous technology-driven B to B to C environments is ideal, as well as an extremely competent understanding of customer experience from a technology-driven focus. And most of all, a passion for driving technology and customer experience within a global organisation.
A degree or M.Sc. in information technology, engineering or related field is highly advantageous.
This is a key role, with a global remit, to build a unified experience platform across the multi-brand AGCO business. With 8 direct reports and 150 indirect reports, you will be responsible for driving AGCO's digital transformation and innovation agenda. Reporting to the Chief Digital & Information Officer, this exciting role leads the strategy, vision, and execution of digital customer technology initiatives, ensuring cohesive digital experiences for farmers, dealers, and employees globally. The incumbent will foster cross-functional collaboration, champion digital innovation, and deliver measurable business outcomes aligned with AGCO's strategic objectives. You will receive in return a highly attractive base salary and package commensurate with a global leadership role.
Global Head of Digital Customer Technology in Royal Leamington Spa employer: AGCO
Contact Detail:
AGCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of Digital Customer Technology in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way, especially for a high-level role like Global Head of Digital Customer Technology.
✨Tip Number 2
Prepare for interviews by researching AGCO's digital initiatives and their vision for the future. Show them you’re not just another candidate; demonstrate your passion for driving technology and customer experience in agriculture.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led large-scale digital transformations and influenced stakeholders. This is your chance to shine and show how your experience aligns with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining AGCO and contributing to their bold digital vision.
We think you need these skills to ace Global Head of Digital Customer Technology in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in digital technology and customer experience. We want to see how your skills align with the role of Global Head of Digital Customer Technology, so don’t hold back on showcasing your leadership and strategic vision!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead large-scale digital initiatives. Use metrics and examples to illustrate how you’ve influenced stakeholders and driven innovation in previous positions. We love numbers and success stories!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not just qualified but also passionate about technology and customer experience. Share your motivations and what excites you about this role at AGCO – we want to know the real you!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at AGCO
✨Know Your Digital Landscape
Before the interview, dive deep into AGCO's digital initiatives and their vision for the future. Familiarise yourself with their current technologies and customer experience strategies. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Experience
Prepare specific examples of how you've led large-scale digital transformations in previous roles. Highlight your ability to manage cross-functional teams and budgets effectively. Use metrics to demonstrate the impact of your leadership on customer experience and business outcomes.
✨Master Stakeholder Management
AGCO values strong stakeholder management skills. Be ready to discuss how you've influenced senior leaders and built partnerships across functions. Share stories that illustrate your communication style and how you’ve navigated complex organisational structures to achieve results.
✨Emphasise Innovation and AI Expertise
Given the focus on AI-driven personalisation, prepare to discuss your experience with analytics and innovation in digital technology. Bring examples of how you've implemented AI solutions to enhance customer journeys and drive experimentation within teams. This will showcase your forward-thinking approach.