At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join AGA, an iconic British brand known for premium products.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and staff discounts.
- Other info: Flexible hours required, including weekends and evenings, with great career growth potential.
- Why this job: Create memorable retail experiences while developing your leadership skills.
- Qualifications: Proven management experience in premium retail or hospitality with strong people skills.
The predicted salary is between 24750 - 30250 £ per year.
We are looking for an experienced Store Manager to lead an AGA store, delivering an exceptional customer experience while driving commercial performance and developing a high-performing team. This is more than a traditional retail management role. You will bring the AGA brand to life through outstanding service, product demonstrations and events, creating a welcoming and inspiring environment for customers throughout their journey.
You will have overall responsibility for the day-to-day running and performance of the store, combining strong people leadership with commercial focus and consistently high standards. This is a store-based role and requires flexibility to work on a rota, including weekends and evenings.
The Role
- Leading, coaching and developing a team of Brand Experience Specialists to deliver outstanding service and achieve commercial goals.
- Driving store performance, including sales, lead conversion, customer satisfaction and other key KPIs.
- Ensuring every customer receives a personalised, premium experience from their first visit through to purchase and beyond.
- Bringing the AGA brand to life through product demonstrations, events and engaging in-store experiences.
- Maintaining exceptional standards of store presentation, visual merchandising and product displays.
- Managing customer leads, follow-up activity, CRM records, forecasting and reporting.
- Building relationships with local designers, architects, culinary partners and retailers to increase awareness and drive footfall.
- Identifying opportunities for local events, collaborations and partnerships.
- Managing day-to-day store operations, including rotas, opening and closing, cash handling, stock, deliveries and customer escalations.
- Ensuring compliance with health & safety, fire safety, food hygiene and other operational requirements.
- Working closely with Sales, Marketing and Customer Service teams to provide a seamless customer journey.
Essential Skills & Experience
- Proven management experience within premium or luxury retail, hospitality or an experiential environment.
- Strong people leadership skills and experience developing high-performing teams.
- A track record of delivering exceptional customer service and driving sales performance.
- Strong commercial awareness and experience working with KPIs.
- Experience managing day-to-day store operations.
- Excellent communication, organisation and relationship-building skills.
- Confidence presenting, demonstrating products or hosting customer events.
- A hands-on approach and pride in maintaining high standards.
- Experience within home, kitchen, interiors or design-led retail would be an advantage, as would experience using CRM systems and managing longer customer journeys.
What's on Offer
- Competitive salary
- Retail and profit share bonus schemes
- 25 days holiday plus bank holidays
- Company pension scheme
- Life assurance
- Staff discounts
This is a fantastic opportunity for an experienced Store Manager who enjoys leading people, building customer relationships and creating memorable retail experiences to join AGA and represent an iconic British brand.
Store Manager in London employer: AGA Rangemaster
At AGA Rangemaster, we are committed to fostering a supportive and collaborative work environment where innovation thrives. As a Process Engineer in Leamington Spa, you will benefit from a competitive salary, generous holiday allowance, and opportunities for professional development, all while contributing to meaningful improvements in our manufacturing processes. Join us to be part of a team that values your expertise and encourages your growth in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like AGA Rangemaster, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like AGA Rangemaster!
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at AGA Rangemaster, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at AGA Rangemaster and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show AGA Rangemaster that you’re ready to jump in and contribute right away!
How to prepare for a job interview at AGA Rangemaster
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
