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For Companies At a Glance
- Tasks: Lead a dynamic retail team and drive sales success in a luxury store.
- Company: Join a prestigious brand known for excellence in customer service.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Why this job: Make an impact by inspiring your team and enhancing customer experiences.
- Qualifications: Experience in retail management and a passion for sales.
- Other info: Be part of a supportive team that values continuous learning and development.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose Statement: Lead a small team of retail staff and assume overall responsibility for the success of the store. Manage all operational aspects of the store whilst delivering the sales and EBITDA budgets through dynamic lead generation, monitoring and conversion as well as controlling store P&L.
Key Results Area: Activities and Deliverables:
- Customers: Follow through with customer enquiries to ensure that they are dealt with effectively and efficiently. Communicate the importance of excellent customer service and selling to the other team members. Ensure that a current and ongoing plan exists to improve service, and this plan is subject to regular review. Making sure that customers are made number one at all times.
- Successful Selling: Consistent active selling. Leads by example. Be a sales expert and support the team members in becoming sales experts. Identify customer opportunities and objections and offer suitable solutions. Actively up sell to the customer and coach team members on the importance of up selling. Coach and lead the team to turn service into selling. Continuous engagement of store team to drive a culture of service and selling using the various tools available throughout the store.
- Commercial Focus & Business Development: Drive sales to achieve/exceed set sales targets. Use all of the company tools and initiatives designed to improve Sales Performance. Maintaining an external commercial awareness. Ensure that a current and ongoing plan to improve sales performance exists, and that these plans are subject to regular review. Maximise all company promotions. Have an awareness of competitor activity. Devise, propose and implement a business plan incorporating a local marketing strategy, working within agreed budgets to achieve leads and sales required to meet/exceed set targets. Monitor and analyse the business plan and performance and implement changes to ensure consistent improvement is in place to meet/exceed agreed targets. Ensure that the store is merchandised for profit. Actively contribute to the Retail Team sharing ideas and best practice.
- Retail Operations: To ensure accurate stock records, stock counting and receipting of stock. To ensure the continued training of all store team members. Responsibility for the continuous delivery of store operating standards. Responsible for the delivery of all business processes. Act as an ambassador for the Brand. Responsible for the actioning and following up of all business requests and instructions. To comply at all times with all health and safety obligations.
- Staffing/Team: Ensuring appropriate controls to deliver effective staff deployment. Ensure that absence attendance management using accurate recording of the information is being actioned. To ensure that all team holidays are authorised and managed in accordance with company guidelines and also to ensure that operational flexibility is maintained. Have a clear process in place for performance management.
- People Leadership: Provide clear direction to retail store team, give open and honest feedback to all regarding behaviours. Communication – Delivering strong effective communication daily to all team members either in written or verbal format. Inspire challenge and stretch individual performance coaching all team members to reach their full potential. Identify future capability. Team Spirit – Motivating, coaching and encouraging. Give every team member the confidence to take part within the store team. Promote the need for a continuous learning and development culture within the store. Offer feedback and ideas to coach team members to improve selling skills. Takes ownership of own personal development plan including actively taking on wider roles through Divisional related initiatives/projects.
Seniority Level: Associate
Industry: Retail Luxury Goods
Employment Type: Full-time
Job Functions: Sales, Customer Service
Retail Sales Manager KNUTSFORD employer: AGA Rangemaster Ltd
Contact Detail:
AGA Rangemaster Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Manager KNUTSFORD
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for retail management roles, and don’t forget to highlight your sales achievements and how you’ve led teams in the past.
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Make sure you look sharp and professional, reflecting the brand's image. It shows you take the opportunity seriously and understand the importance of presentation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Retail Sales Manager KNUTSFORD
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've driven sales in the past and how you can bring that expertise to our team. Use specific examples to show off your skills!
Customer Service is Key: Don’t forget to mention your customer service experience! At StudySmarter, we believe that customers should always come first. Share any stories where you went above and beyond for a customer – it’ll really make your application stand out.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Retail Sales Manager role. Make every word count!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at AGA Rangemaster Ltd
✨Know Your Sales Numbers
Before the interview, brush up on your sales achievements and be ready to discuss specific figures. Companies love candidates who can demonstrate their impact through numbers, so prepare to share how you’ve exceeded sales targets in previous roles.
✨Showcase Your Customer Service Skills
Be prepared to give examples of how you've handled customer enquiries and turned them into sales. Highlight your approach to ensuring excellent customer service and how you’ve coached others to do the same. This will show that you understand the importance of putting customers first.
✨Demonstrate Leadership Qualities
Think of instances where you’ve led a team or project. Discuss how you’ve motivated team members, provided feedback, and fostered a culture of continuous improvement. This is crucial for a Retail Sales Manager role, so make sure to convey your leadership style.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing underperforming staff. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to drive results.
