At a Glance
- Tasks: Deliver immersive AGA experiences through product demos and personalised consultations.
- Company: Join a luxury brand known for its craftsmanship and exceptional service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Collaborative team culture with a focus on continuous improvement and community engagement.
- Why this job: Be a brand ambassador and create memorable customer experiences in a vibrant environment.
- Qualifications: Experience in luxury retail or hospitality with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Brand Experience Specialist is responsible for delivering an exceptional, immersive AGA experience that reflects the brand's heritage, craftsmanship, and evolving luxury positioning. This role blends hospitality‐level service with commercial excellence — inspiring customers through product storytelling, live demonstrations, curated events, and personalised consultations.
The role acts as the primary custodian of the customer relationship, ensuring every interaction is seamless across channels and teams. Working in close partnership with Sales, Customer Service, Marketing, and Retail Partners, the Brand Experience Specialist ensures a consistent, premium journey from first engagement through to purchase, installation, and long‐term ownership.
Key Accountabilities- Brand Experience & Customer Engagement
- Deliver a warm, personalised welcome that reflects AGA's luxury service ethos.
- Conduct immersive product demonstrations, events, and experiences that showcase AGA's craftsmanship, performance, and lifestyle benefits.
- Provide expert guidance tailored to customer needs, cooking habits, home design, and lifestyle aspirations.
- Maintain a refined, inspiring showroom environment that meets luxury retail standards at all times.
- Sales Excellence & Commercial Ownership
- Convert customer interest into high‐quality sales leads and direct sales, ensuring accurate product specification and confident objection handling.
- Own the end‐to‐end customer journey, ensuring smooth handover to Customer Service and Retail Partners.
- Proactively follow up on leads, nurturing long‐term relationships and driving repeat engagement.
- Support achievement of store and regional sales targets through exceptional service and commercial awareness.
- Events, Demonstrations & Community Building
- Support demonstrations team to deliver brand cooking demonstrations, immersion sessions, and partner events.
- Represent AGA as a brand ambassador at local community events, design‐led gatherings, and partner showrooms.
- Capture customer insights and event feedback to continuously elevate the experience.
- Collaboration & One‐Team Culture
- Work seamlessly with colleagues in Marketing, Customer Service, Sales and Retail Partners to ensure a unified customer experience.
- Share insights, customer feedback, and market observations to support continuous improvement.
- Uphold a culture of accountability, respect, and shared ownership across all touchpoints.
- Support new product launches, campaigns, and cross‐functional initiatives.
- Operational Excellence
- Ensure all customer data, lead information, and sales documentation are captured accurately and in a timely manner.
- Maintain compliance with brand standards, health & safety, and operational procedures.
- Support stock management, merchandising, and showroom presentation to luxury retail standards.
- Contribute to continuous improvement of store processes and customer experience.
- Essential
- Proven experience in premium or luxury retail, hospitality, or experiential environments.
- Strong customer‐facing skills with the ability to build trust, rapport, and long‐term relationships.
- Confident presenter with experience delivering product demonstrations.
- Commercially astute with experience supporting sales conversion and lead management.
- Excellent communication skills — articulate, warm, and able to translate technical information into compelling stories.
- High personal standards of professionalism, appearance, and service.
- Desirable
- Experience in home, kitchen, interiors, or design‐led retail environments.
- Knowledge of other cooking appliance brands, cooking techniques, or home renovation journeys.
- Familiarity with CRM systems and lead‐tracking processes.
- Ability to read customer needs intuitively and tailor experiences accordingly.
- Passion for food, cooking, craftsmanship, and lifestyle brands.
This role is 22.5 - 30 hours per week.
Brand Experience Specialist in Knutsford employer: AGA Rangemaster Ltd
As a Brand Experience Specialist at the AGA Experience Centre, you will thrive in a dynamic environment that champions luxury service and craftsmanship. Our commitment to employee growth is reflected in our collaborative culture, where you will have opportunities to engage with customers through immersive experiences and community events, all while being supported by a team that values accountability and respect. Join us to be part of a brand that not only values excellence but also invests in your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Experience Specialist in Knutsford
✨Tip Number 1
Get to know the brand inside out! Dive into AGA's heritage and craftsmanship so you can speak passionately about it during interviews. This will show that you're not just another candidate, but someone who truly understands and values what they stand for.
✨Tip Number 2
Practice your storytelling skills! Since the role involves product storytelling and customer engagement, think of ways to weave personal anecdotes or experiences into your responses. This makes you memorable and relatable, which is key in a customer-focused role.
✨Tip Number 3
Network like a pro! Attend local events or workshops related to luxury retail or cooking. Not only will this help you meet potential colleagues or mentors, but it also shows your commitment to the industry. Plus, we love seeing candidates who are proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for the role right from the start. So, get clicking and let’s make it happen!
We think you need these skills to ace Brand Experience Specialist in Knutsford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for luxury brands and customer experience shine through. We want to see how you connect with AGA's heritage and craftsmanship, so share any relevant experiences that highlight your passion for food, cooking, and lifestyle.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who can deliver exceptional service and create immersive experiences, so highlight any relevant roles where you've done just that.
Be Personable:Your written application should feel warm and inviting, just like the customer experience we aim to provide. Use a friendly tone and don’t be afraid to show your personality – we want to get to know the real you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at AGA Rangemaster Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into AGA's heritage and craftsmanship. Familiarise yourself with their product range and luxury positioning. This knowledge will help you connect your experience to the brand's ethos during the conversation.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific instances where you built trust and rapport with customers, as this is crucial for a Brand Experience Specialist.
✨Demonstrate Your Presentation Prowess
Since the role involves conducting product demonstrations, practice presenting a product or service you're passionate about. Focus on storytelling and how to engage an audience, as this will be key in showcasing AGA's products.
✨Emphasise Collaboration and Team Spirit
Be ready to discuss how you've worked with different teams in the past. Highlight your ability to share insights and feedback, as well as your commitment to a unified customer experience, which is essential for this role.
