At a Glance
- Tasks: Deliver immersive AGA experiences through demonstrations, events, and personalised consultations.
- Company: Join a luxury brand known for its craftsmanship and exceptional customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Work in a dynamic environment with a focus on collaboration and community engagement.
- Why this job: Be a brand ambassador and inspire customers with your passion for cooking and design.
- Qualifications: Experience in luxury retail or hospitality, strong communication skills, and a love for food.
The predicted salary is between 30000 - 40000 £ per year.
The Brand Experience Specialist is responsible for delivering an exceptional, immersive AGA experience that reflects the brand’s heritage, craftsmanship, and evolving luxury positioning. This role blends hospitality‑level service with commercial excellence — inspiring customers through product storytelling, live demonstrations, curated events, and personalised consultations.
The role acts as the primary custodian of the customer relationship, ensuring every interaction is seamless across channels and teams. Working in close partnership with Sales, Customer Service, Marketing, and Retail Partners, the Brand Experience Specialist ensures a consistent, premium journey from first engagement through to purchase, installation, and long‑term ownership.
Key Accountabilities- Brand Experience & Customer Engagement
- Deliver a warm, personalised welcome that reflects AGA’s luxury service ethos.
- Conduct immersive product demonstrations, events, and experiences that showcase AGA’s craftsmanship, performance, and lifestyle benefits.
- Provide expert guidance tailored to customer needs, cooking habits, home design, and lifestyle aspirations.
- Maintain a refined, inspiring showroom environment that meets luxury retail standards at all times.
- Sales Excellence & Commercial Ownership
- Convert customer interest into high‑quality sales leads and direct sales, ensuring accurate product specification and confident objection handling.
- Own the end‑to‑end customer journey, ensuring smooth handover to Customer Service and Retail Partners.
- Proactively follow up on leads, nurturing long‑term relationships and driving repeat engagement.
- Support achievement of store and regional sales targets through exceptional service and commercial awareness.
- Events, Demonstrations & Community Building
- Support demonstrations team to deliver brand cooking demonstrations, immersion sessions, and partner events.
- Represent AGA as a brand ambassador at local community events, design‑led gatherings, and partner showrooms.
- Capture customer insights and event feedback to continuously elevate the experience.
- Collaboration & One‑Team Culture
- Work seamlessly with colleagues in Marketing, Customer Service, Sales and Retail Partners to ensure a unified customer experience.
- Share insights, customer feedback, and market observations to support continuous improvement.
- Uphold a culture of accountability, respect, and shared ownership across all touchpoints.
- Support new product launches, campaigns, and cross‑functional initiatives.
- Operational Excellence
- Ensure all customer data, lead information, and sales documentation are captured accurately and in a timely manner.
- Maintain compliance with brand standards, health & safety, and operational procedures.
- Support stock management, merchandising, and showroom presentation to luxury retail standards.
- Contribute to continuous improvement of store processes and customer experience.
- Essential
- Proven experience in premium or luxury retail, hospitality, or experiential environments.
- Strong customer‑facing skills with the ability to build trust, rapport, and long‑term relationships.
- Confident presenter with experience delivering product demonstrations.
- Commercially astute with experience supporting sales conversion and lead management.
- Excellent communication skills — articulate, warm, and able to translate technical information into compelling stories.
- High personal standards of professionalism, appearance, and service.
- Desirable
- Experience in home, kitchen, interiors, or design‑led retail environments.
- Knowledge of other cooking appliance brands, cooking techniques, or home renovation journeys.
- Familiarity with CRM systems and lead‑tracking processes.
- Ability to read customer needs intuitively and tailor experiences accordingly.
- Passion for food, cooking, craftsmanship, and lifestyle brands.
This role is 22.5 - 30 hours per week.
Locations
AGA Expert in Cheshire, Warrington employer: AGA Rangemaster Ltd
As an AGA Expert at our Experience Centre, you will thrive in a dynamic environment that champions luxury service and craftsmanship. We offer a collaborative work culture that values personal growth, with opportunities for professional development through immersive product demonstrations and community engagement. Join us to be part of a brand that not only prioritises exceptional customer experiences but also fosters a supportive team atmosphere where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land AGA Expert in Cheshire, Warrington
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at AGA Rangemaster Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace AGA Expert in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at AGA Rangemaster Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at AGA Rangemaster Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at AGA Rangemaster Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at AGA Rangemaster Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at AGA Rangemaster Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
