At a Glance
- Tasks: Own client relationships and manage onboarding for contingent workers across EMEA.
- Company: Global contractor management provider with a focus on client satisfaction.
- Benefits: Remote work, competitive pay, and a supportive team environment.
- Other info: Join a dynamic team operating in over 70 countries with excellent growth potential.
- Why this job: Be the go-to person for clients and workers, making a real impact from day one.
- Qualifications: Experience in managing contingent workers and strong customer service skills.
Are you a Client Services Manager from an MSP or contingent workforce background who wants to walk into a role where you own the client relationship from day one? This is a global contractor management and Employer of Record provider that onboards and payrolls pre-identified contingent workers for some of the world's best-known enterprises.
Remote, UK or Ireland based. 3-month fixed term contract, starting within two weeks and running to the end of October.
Interview Process: One stage with the Operations Manager and two senior team members.
The business operates in over 70 countries and works with large international enterprises, high-growth startups and global technology companies. This role sits in the operations team, looking after a portfolio of pre-identified contingent workers, both employed workers and independent contractors, across EMEA.
- Operations across 70 countries, managing contingent workers on behalf of global enterprise clients.
- A portfolio of high-volume, household names.
- Workers are pre-identified by the client, so there is no sourcing or vetting. This is pure client and worker management.
- Full support around you: compliance, payroll, quote and legal teams.
The next step is a safe pair of hands who can own these client relationships end to end. You will be the single point of contact between the client, the contingent worker and the internal support teams, owning each assignment from onboarding through to renewal or exit.
The Role:
- You take a request from the client to onboard an identified worker, and you make it happen. You coordinate the quote, hand off to compliance for onboarding and right to work checks, get payroll set up whether directly or through a local partner, and keep the client updated at every step.
- When a worker has a question about expenses or their assignment, you are the person who sorts it.
What You Will Be Doing:
- Own the client relationship for a portfolio of high-volume enterprise accounts, keeping them updated and confident throughout.
- Manage the full onboarding of pre-identified contingent workers, coordinating quote, compliance and payroll set-up.
- Be the first point of contact for both clients and workers, resolving queries on expenses, assignments and process.
- Track assignments proactively, opening the renewal or extension conversation well before an assignment ends.
- Handle the moments when things go wrong, a delayed payment or an unusual request, so the worker still feels looked after.
- Keep systems and daily trackers 100% accurate so a clear overview is available at short notice.
Experience We Are Looking For:
- Experience managing contingent workers from an MSP or contingent workforce management background.
- Genuine, senior-level customer service experience, the kind where the buck stops with you.
- Strong on process, organised, and comfortable managing multiple demanding stakeholders at once.
- Confident handling difficult conversations and giving clients peace of mind under pressure.
- Immediately available or on a short notice period, able to start within two weeks.
- UK or Ireland based.
Apply now for immediate consideration.
Locations
Client Services Manager in Hampshire, Portsmouth employer: AG Talent
As a Client Services Manager with our global contractor management firm, you will thrive in a supportive and dynamic remote work environment that prioritises employee growth and development. With a strong focus on client relationships and a collaborative culture, you'll have the opportunity to manage high-profile accounts while receiving comprehensive backing from compliance, payroll, and legal teams. Join us to be part of a company that values your expertise and offers a meaningful role in connecting top talent with leading enterprises across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Hampshire, Portsmouth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like AG Talent.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like AG Talent. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Services Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to AG Talent.
How to prepare for a job interview at AG Talent
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in AG Talent's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services AG Talent offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
