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- Tasks: Lead client services for top companies, ensuring exceptional delivery and relationship management.
- Company: Join a global HR services company focused on talent management and compliance.
- Benefits: Enjoy remote work flexibility across the UK or Ireland with a supportive team culture.
- Why this job: Be part of a dynamic environment that values accountability and offers growth opportunities.
- Qualifications: Director-level experience in account management or client services, preferably in MSP or payroll.
- Other info: Opportunity to expand service offerings and enhance client relationships.
The predicted salary is between 54000 - 84000 £ per year.
Do you want to work for a Global HR Services Outsourcing Company focusing on Talent Management and Compliance? You will work across EME, partnering with large enterprise organisations. You will lead the delivery of exceptional client services across a variety of MSP clients.
Working Pattern: Remote across the UK or Ireland
The role:
- Develop strong client relationships with some of the best & largest companies.
- Deliver multi-country payroll solutions.
- Meet with clients to enhance the relationship, review performance and offer service improvements.
- Lead, train and develop a high-performing delivery team.
- Resolve client escalations and issues and implement effective solutions.
- Streamline processes and work with internal teams to ensure a high-quality service.
- Expand service offerings to clients.
The culture: Open, honest, direct and highly accountable.
Your experience:
- Experience in account management, client services or operations at a director level (or potentially manager level, depending on the size of accounts running) for an MSP (Managed Service Provider), Workforce Solutions or Payroll company.
- Experience with high-value accounts, providing best-in-class service and complex service agreements.
- Experience managing large-scale, multi-country payroll.
- Experience improving processes, service delivery and driving operational excellence.
Apply or DM for more information.
Client Services Director employer: AG Talent
Contact Detail:
AG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director
✨Tip Number 1
Network with professionals in the HR services and payroll industry. Attend relevant webinars, conferences, or local meetups to connect with potential colleagues and clients. Building these relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in talent management and compliance. Being knowledgeable about current challenges and solutions in the industry will help you stand out during interviews and discussions with potential employers.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and resolved escalations in your previous roles. Highlighting your experience with high-value accounts will demonstrate your capability to handle the responsibilities of a Client Services Director.
✨Tip Number 4
Research the company’s existing client base and service offerings. Understanding their current operations will allow you to suggest tailored improvements and showcase your proactive approach during the interview process.
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client services, particularly in the context of Managed Service Providers or payroll solutions. Use specific examples that demonstrate your ability to manage high-value accounts and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your experience with multi-country payroll solutions and your ability to build strong client relationships. Be sure to mention how your values align with the company's culture of openness and accountability.
Highlight Leadership Skills: In your application, focus on your leadership experience. Discuss how you have trained and developed teams in previous roles, and provide examples of how you've resolved client escalations and implemented effective solutions.
Showcase Process Improvement Experience: Demonstrate your ability to streamline processes and improve service delivery. Include specific instances where you have successfully enhanced operational excellence in your previous roles, as this is crucial for the Client Services Director position.
How to prepare for a job interview at AG Talent
✨Showcase Your Client Relationship Skills
As a Client Services Director, your ability to build and maintain strong client relationships is crucial. Prepare examples of how you've successfully managed client accounts in the past, focusing on your communication skills and how you’ve enhanced client satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved client escalations or issues. Highlight your approach to problem-solving and how you implemented effective solutions that improved service delivery.
✨Highlight Your Experience with Multi-Country Payroll
Since the role involves delivering multi-country payroll solutions, ensure you can speak confidently about your experience in this area. Discuss any challenges you've faced and how you overcame them to ensure compliance and efficiency.
✨Emphasise Your Leadership Qualities
As you'll be leading a high-performing delivery team, it's important to convey your leadership style. Share examples of how you've trained and developed teams in the past, and how you foster a culture of accountability and excellence.
