At a Glance
- Tasks: Coordinate efficient despatch of goods and liaise with customers and teams.
- Company: Join AG Paving, a supportive company focused on people and innovation.
- Benefits: Competitive salary, full-time hours, and opportunities for personal development.
- Other info: Proactive mindset and problem-solving skills are essential for success.
- Why this job: Make a real impact in logistics while building your career in a dynamic environment.
- Qualifications: 5 GCSEs including maths and English, plus strong admin and communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Location: AG Paving and Building Products Ltd, 60 Creagh Road, Toomebridge
Hours: Monday – Friday, 8.00am – 5.00pm
Reports to: Group Procurement & Transport Manager
What You’ll Be Doing:
- Coordinating efficient despatch of goods to customers
- Liaising with customers, sales, operations and supply chain teams
- Scheduling deliveries to maximise load efficiency and meet customer requirements
- Completing despatch administration, including POs, invoices and PODs
- Monitoring driver worksheets, hours, tonnages and wage data
- Managing fleet maintenance schedules using internal systems
- Liaising with external hauliers to manage delivery bookings
- Ensuring Health & Safety standards and PPE requirements are always met
- Supporting continuous improvement within the Despatch function
What You’ll Bring:
- Administration experience in an office-based environment
- Strong organisational skills and attention to detail
- Confident user of MS Office, particularly Excel and Word
- Excellent communication and customer service skills
- Ability to manage multiple tasks and meet deadlines
- Proactive mindset with strong problem-solving skills
- Understanding of Health & Safety requirements
- Full driving licence (essential)
Nice To Have:
- Logistics planning experience
- GB geographical knowledge
- Fleet management or ERP/CRM system experience
About The Role:
- Act as an advocate for AG’s culture and values, demonstrating integrity, sustainability, customer care, wellbeing, and innovation in all work and interactions with colleagues.
- Maintain professionalism and high standards when dealing with customers, suppliers, and staff.
- Adhere to all Company Health and Safety policies, wearing the correct PPE while working in the plant and yard, and taking responsibility for personal safety and that of colleagues.
- Liaise with customers, ensuring a helpful and courteous approach at all times while maintaining professionalism.
- Handle and escalate customer complaints efficiently to the appropriate manager.
- Ensure all despatch duties are carried out efficiently, adhering strictly to company procedures.
- Schedule deliveries to maximise load efficiency and ensure deliveries align with customer schedules.
- Coordinate customer deliveries with the relevant internal teams, including Sales and Operations.
- Ensure despatch offices are kept tidy and secure.
- Carry out all despatch administration duties, including raising purchase order numbers for suppliers, matching and approving invoices, and maintaining accurate records.
- Monitor the return of Proof of Deliveries (PODs) from subcontractors, ensuring all discrepancies are resolved and documents are filed accordingly.
- Assist with processing drivers’ daily worksheets, monitoring hours, tonnages, and reports for management purposes.
- Manage fleet maintenance schedules, booking inspections and services, and ensuring transport compliance through internal auditing systems.
- Ensure adherence to despatch processes and assist in implementing new procedures.
- Liaise with Finance and Accounts departments to resolve invoice and POD queries.
- Work closely with Production and Supply Chain to control the movement of finished goods, stock transfers, and ensuring smooth operations across sites.
- Ensure load checks are completed, including photographing loads prior to despatch.
- Monitor and report on driver wage discrepancies by checking Pay by Load (PBL) systems and PODs.
- Proactively seek service improvement opportunities and highlight potential areas for development within Despatch.
- Assist management with complaint resolution and any other duties as required.
- Provide cover as a Despatch Clerk for other AG sites when required.
- Liaise with external hauliers regarding delivery bookings and handle any related issues.
- Assist with general filing, controlling PODs, transfer notes, pick lists, returns, banking and ensuring documentation accuracy.
- Interact with staff and management in a professional and pleasant manner, contributing positively to the team environment.
- Any other duties as required by management that are within your capability.
Qualifications:
- At least 5 GCSE’s or equivalent grades A-C, including maths and English
- Previous administration experience in an office environment
- Proficient in MS Office with a good working knowledge of MS Excel and Word
- Valid driving licence
- Strong attention to detail and organisational skills
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and meet deadlines
- Proactive, with problem-solving abilities and a focus on continuous improvement
Contract:
- Contract Type: full-time
- Salary: From £28,000.00 per year to £30,000.00 per year
Despatch Clerk (Maternity Cover) employer: AG Paving and Building Products
At AG Paving and Building Products Ltd, we pride ourselves on fostering a supportive work environment that prioritises employee well-being and professional growth. Our commitment to integrity, sustainability, and innovation ensures that our team members feel valued and empowered to contribute meaningfully to our operations. Located in Toomebridge, we offer a collaborative culture where your potential is recognised, and opportunities for development are abundant.
Contact Details:
AG Paving and Building Products Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Despatch Clerk (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching AG Paving and Building Products Ltd. Understand their values and culture so you can show how you fit right in. Tailor your answers to reflect their focus on integrity and customer care.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the AG team.
We think you need these skills to ace Despatch Clerk (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administration experience, organisational skills, and any relevant logistics planning experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Despatch Clerk role. Share specific examples of how you've managed multiple tasks or improved processes in previous roles – we love a proactive mindset!
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application showcases your excellent communication skills. A friendly tone and clear examples will help us see how you can contribute to our team culture.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AG Paving and Building Products
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Despatch Clerk. Familiarise yourself with logistics planning, fleet management, and the importance of Health & Safety standards. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Organisational Skills
During the interview, be ready to discuss how you've managed multiple tasks in previous roles. Use specific examples to illustrate your strong organisational skills and attention to detail. This is crucial for coordinating deliveries and handling despatch administration efficiently.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to demonstrate how you've effectively liaised with customers and internal teams in the past, as this will highlight your customer service skills.
✨Be Proactive and Problem-Solving
Employers love candidates who can think on their feet. Prepare examples of how you've identified issues and implemented solutions in previous jobs. This proactive mindset is essential for supporting continuous improvement within the Despatch function.
