AG Hotels Group is seeking a proactive, organised, and commercially driven Meetings and Events Supervisior to join our team at Best Western Plus Pinewood on Wilmslow Hotel, Handforth. In this role, you will be responsible for coordinating and delivering successful meetings and events from initial enquiry through to completion, while ensuring exceptional guest experiences, smooth operational delivery, and strong revenue performance. You will work closely with clients and internal departments to ensure seamless event execution, maximise upselling opportunities, support room sales initiatives, and achieve business targets, all while upholding the high service standards of AG Hotels Group.
Key Responsibilities
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End-to-End Event Management: Plan, coordinate, and execute events from initial enquiry and planning through to execution and post-event follow-up, ensuring seamless delivery and guest satisfaction.
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PMS Management & Interdepartmental Coordination: Maintain accurate and timely data in the Property Management System (PMS), ensuring effective coordination with all relevant departments for smooth operations and service delivery.
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Process & Checklist Compliance: Ensure strict adherence to operational procedures, standard operating procedures (SOPs), and established checklists to maintain consistency and efficiency.
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Service Excellence: Consistently uphold the highest standards of hospitality, professionalism, and guest service across all Food & Beverage (F&B) and event operations.
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Guest Journey Management: Take ownership of the complete guest experience across F&B and events, ensuring personalised service, attention to detail, and a seamless experience at every touchpoint.
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Upselling & Revenue Optimisation: Identify and maximise opportunities to upsell F&B offerings, event packages, upgrades, and additional services to enhance guest satisfaction and increase revenue.
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Room Revenue Generation: Support room sales initiatives and revenue-generation strategies as directed by the General Manager (GM), contributing to the overall commercial performance of the property.
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Operational Flexibility: Be available to work weekends and support operational requirements as needed, particularly during events, peak business periods, and high-demand operations.
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Shift Flexibility: Work flexible shifts in line with business requirements, ensuring effective operational coverage and continuity of service.
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Sales Targets & Strategic Planning: Work towards achieving agreed sales, revenue, and operational targets. Develop and implement clear action plans and strategies, in alignment with the General Manager, to drive business growth and improve overall performance.
Key Objective
To drive excellence in event execution, F&B operations, guest experience, and revenue generation at AG Hotel Group – Pinewood, while ensuring operational efficiency, cross-departmental collaboration, and achievement of the property’s business objectives.
Compensation details: 13.5-13.5 Hourly Wage
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Meeting And Events Supervisor (Admin And Ops) in Wilmslow employer: AG HOTELS GROUP
AG HOTELS GROUP is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those passionate about hospitality. Located in North London, the company offers competitive salaries, including £13.50 per hour, alongside ample opportunities for career advancement and professional development. Join a team that values proactive guest service and fosters a supportive environment where your contributions are recognised and rewarded.
