Night Reception- 16 Hours in St Helens

AG Hotels Group is seeking a dedicated and customer focused individual to join our team as a Night Receptionist at Oyo Lakeside, St Helens. As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operations of the hotel during the night shift.

Responsibilities:

• Greet and check-in guests arriving during the night shift

• Assist guests with inquiries, requests, and provide information about the hotel and local area

• Handle guest complaints or issues promptly and professionally

• Manage the check-out process and ensure accurate billing

• Handle cash and credit card transactions accurately

• Maintain the front desk area, ensuring it is clean, organized, and presentable

• Ensure the safety and security of guests and the premises.

• Perform administrative tasks, such as updating guest records and making reservations

• Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction

• Handle emergency situations and follow appropriate procedures

Requirements:

• Previous experience in a similar receptionist or customer service role is preferred.

• Excellent interpersonal and communication skills

• Strong customer service orientation

• Ability to handle multiple tasks and work under pressure

• Attention to detail and problem-solving skills

• Knowledge of PMS and basic computer skills is preferred

• Availability to work overnight shifts, including weekends and holidays

• Professional appearance and demeaner

• Willingness to cover shifts for sickness, holidays, and any other absences as needed.

The candidate should be flexible for working on weekends and bank holidays.

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