AG Hotels Group is seeking a dedicated and customer focused individual to join our team as a Night Receptionist/Night Porter at Milestone Hotel, Peterborough. As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operations of the hotel during the night shift.
Key responsibilities include:
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Managing the hotel reception during night hours, including guest check-ins, check-outs and enquiries.
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Answering telephone calls and assisting guests with any requests or concerns during the night.
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Completing night audit and relevant end-of-day administrative tasks accurately.
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Carrying out regular security and safety checks of the hotel, including guest areas and entrances.
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Monitoring the hotel throughout the night and reporting any maintenance, security or guest issues to the appropriate person.
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Setting up and preparing areas for breakfast and ensuring the hotel is ready for the morning operation.
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Supporting basic Food & Beverage duties when required, including preparing drinks or assisting with late-night guest requests.
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Handling cash and payments in accordance with hotel procedures.
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Maintaining high standards of cleanliness and presentation in reception and public areas.
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Following all hotel health and safety, fire and security procedures.
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Providing friendly, professional and attentive customer service at all times.
Requirements:
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Excellent customer service and communication skills.
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A friendly, professional and welcoming approach to guests.
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Ability to work independently and remain calm under pressure, particularly during night shifts.
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Good organisational skills and attention to detail.
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Reliable, punctual and flexible with working hours, including nights, weekends and bank holidays.
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Good IT and basic administrative skills.
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Good problem-solving skills and the ability to deal with guest queries confidently.
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Ability to follow hotel procedures, including health and safety, fire and security requirements.
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Ability to work as part of a team and communicate effectively with other departments.
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Previous hotel or customer service experience is desirable but not essential.
The candidate should be flexible for working on weekends and bank holidays.
Compensation details:
13-13 Hourly Wage
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Night Receptionist/Night Porter employer: AG HOTELS GROUP
AG HOTELS GROUP is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those passionate about hospitality. Located in North London, the company offers competitive salaries, including £13.50 per hour, alongside ample opportunities for career advancement and professional development. Join a team that values proactive guest service and fosters a supportive environment where your contributions are recognised and rewarded.
