At a Glance
- Tasks: Manage hotel reception, assist guests, and ensure smooth night operations.
- Company: Join AG Hotels Group at Milestone Hotel, a welcoming and customer-focused environment.
- Benefits: Competitive hourly wage, flexible hours, and a chance to develop your skills.
- Other info: Enjoy a dynamic role with opportunities to grow in the hospitality industry.
- Why this job: Perfect for night owls who love providing excellent customer service and ensuring guest satisfaction.
- Qualifications: Great communication skills and a friendly attitude; previous experience is a plus but not required.
The predicted salary is between 13 - 13 £ per hour.
AG Hotels Group is seeking a dedicated and customer focused individual to join our team as a Night Receptionist/Night Porter at Milestone Hotel, Peterborough. As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operations of the hotel during the night shift.
Key responsibilities include:
- Managing the hotel reception during night hours, including guest check-ins, check-outs and enquiries.
- Answering telephone calls and assisting guests with any requests or concerns during the night.
- Completing night audit and relevant end-of-day administrative tasks accurately.
- Carrying out regular security and safety checks of the hotel, including guest areas and entrances.
- Monitoring the hotel throughout the night and reporting any maintenance, security or guest issues to the appropriate person.
- Setting up and preparing areas for breakfast and ensuring the hotel is ready for the morning operation.
- Supporting basic Food & Beverage duties when required, including preparing drinks or assisting with late-night guest requests.
- Handling cash and payments in accordance with hotel procedures.
- Maintaining high standards of cleanliness and presentation in reception and public areas.
- Following all hotel health and safety, fire and security procedures.
- Providing friendly, professional and attentive customer service at all times.
Requirements:
- Excellent customer service and communication skills.
- A friendly, professional and welcoming approach to guests.
- Ability to work independently and remain calm under pressure, particularly during night shifts.
- Good organisational skills and attention to detail.
- Reliable, punctual and flexible with working hours, including nights, weekends and bank holidays.
- Good IT and basic administrative skills.
- Good problem-solving skills and the ability to deal with guest queries confidently.
- Ability to follow hotel procedures, including health and safety, fire and security requirements.
- Ability to work as part of a team and communicate effectively with other departments.
- Previous hotel or customer service experience is desirable but not essential.
The candidate should be flexible for working on weekends and bank holidays.
Night Receptionist/Night Porter employer: AG HOTELS GROUP
AG HOTELS GROUP is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those passionate about hospitality. Located in North London, the company offers competitive salaries, including £13.50 per hour, alongside ample opportunities for career advancement and professional development. Join a team that values proactive guest service and fosters a supportive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist/Night Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AG HOTELS GROUP. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AG HOTELS GROUP
Don't be shy about reaching out to AG HOTELS GROUP directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist/Night Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AG HOTELS GROUP and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AG HOTELS GROUP
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
