At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a safe, clean environment.
- Company: Join AG Hotels Group at The Stuart Hotel in Derby.
- Benefits: Enjoy discounted meals, company events, and employee discounts.
- Other info: Flexible part-time role with night shifts; great for students!
- Why this job: Be the friendly face of hospitality and make guests feel at home.
- Qualifications: Previous hospitality experience preferred; strong communication skills essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
AG Hotels Group is looking for a hospitable and confident Night Receptionist to join The Stuart Hotel, Derby. We are in search of someone who embodies our commitment to prioritising guest satisfaction and exemplifies a fervent dedication to customer service and hospitality. We are seeking a candidate primarily available to work weekends, with flexibility to cover weekday shifts when required.
In the role of Night Receptionist, you will undertake the pivotal responsibility of ensuring the seamless operation of front desk procedures, conducting meticulous fire safety and security checks, and creating an environment where guests experience utmost convenience throughout their stay.
Responsibilities:
- Welcoming guests, processing check-ins and check-outs, and providing assistance with any inquiries or requests during these times;
- Maintaining cleanliness in both guest rooms and public areas;
- Ensuring the security and safety of the premises during night time hours;
- Participating in thorough shift handovers at the beginning and end of each shift;
- Handling any unforeseen issues or challenges that may arise during the night;
- Conducting regular inspections of the property to identify and report any maintenance issues or safety hazards.
Requirements:
- Previous experience in a similar role is preferred;
- Knowledge of hotel operations and basic computer skills;
- Excellent interpersonal and communication skills;
- Strong customer service orientation;
- Ability to handle multiple tasks and work under pressure;
- Lone working;
- Attention to detail and problem-solving skills;
- Availability to work overnight shifts - 11pm to 7am, including weekends and bank holidays;
- Professional appearance and demeanour.
Job Type: Part-time
Benefits:
- Company events;
- Discounted or free food;
- Employee discount.
Application Question(s):
- Which PMS system have you used in your previous roles?
- Have you worked in a similar role previously?
Experience: Hospitality: 1 year (preferred)
Work Location: In person
Night Receptionist employer: AG HOTELS GROUP
AG HOTELS GROUP is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those passionate about hospitality. Located in North London, the company offers competitive salaries, including £13.50 per hour, alongside ample opportunities for career advancement and professional development. Join a team that values proactive guest service and fosters a supportive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at AG HOTELS GROUP and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at AG HOTELS GROUP that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at AG HOTELS GROUP.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at AG HOTELS GROUP get a sense of who you are beyond your experience!
How to prepare for a job interview at AG HOTELS GROUP
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at AG HOTELS GROUP and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
