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- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join AG Hotels Group, a dynamic hospitality platform with 21+ properties.
- Benefits: Competitive salary, growth opportunities, and a vibrant work culture.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
- Why this job: Be a key player in creating 'Happy Thriving Places' for guests and staff.
- Qualifications: 3+ years in hotel operations with strong leadership and management skills.
The predicted salary is between 30000 - 40000 £ per year.
AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create "Happy Thriving Places" where both guests and employees flourish.
Our Core Values are our GRACES:
- Growth: Unleashing potential for development
- Responsibility: Owning results and outcomes
- Ambition: Pursuing impactful goals
- Expertise: Mastering our craft
- Service: Providing service that benefits our communities
We are looking for an experienced Assistant Operations Manager to join our team at The Crown Hotel, London. The role requires someone who takes pride in maintaining high standards of cleanliness and presentation, while occasionally supporting other departments when needed. This position involves physically demanding tasks that require strength, stamina, and strong attention to detail. This is a key leadership role where you will oversee all departments and take full responsibility for the hotel in the absence of the Hotel Manager. Ideal for someone hands-on, highly organized, and passionate about delivering exceptional guest experiences.
Position: Assistant Operations Manager
Location: Cricklewood, North West London
Key Responsibilities:
- Oversee daily hotel operations across Front Office, F&B, and Housekeeping
- Act as Manager-on-Duty and lead the hotel in the Hotel Manager's absence
- Ensure SOPs, service standards, and company policies are consistently followed
- Monitor costs, control budgets, and support KPI delivery
- Handle daily financial reporting and reconciliations
- Manage staff rotas, training, and performance reviews
- Drive guest satisfaction, online reviews, and repeat business
- Ensure compliance with health & safety and statutory regulations
- Support maintenance and property improvement initiatives
Prerequisites:
- Minimum 3 years' experience in hotel operations (multi-department exposure)
- Strong leadership skills with a hands-on management approach
- Experience with budgets, reporting, and cost control
- Familiarity with PMS systems (preferably Rezlynx)
- Good knowledge of health & safety and food hygiene
- Flexible to work weekends and shifts
AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Assistant Operations Manager – London employer: AG HOTELS GROUP
Contact Detail:
AG HOTELS GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager – London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at AG Hotels Group. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by practising common questions related to hotel operations. Think about your past experiences and how they align with the role of Assistant Operations Manager. We want you to shine and show off your leadership skills!
✨Tip Number 3
Show your passion for creating 'Happy Thriving Places' during your interview. Share examples of how you've improved guest experiences or led teams to success. This will demonstrate that you truly embody AG Hotels Group's core values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Crown Hotel.
We think you need these skills to ace Assistant Operations Manager – London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating 'Happy Thriving Places' for both guests and employees.
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations, especially in leadership roles. We love seeing how your past experiences align with our core values, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without unnecessary fluff. Remember, we’re looking for someone who can manage multiple departments efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at AG HOTELS GROUP
✨Know Your Stuff
Before the interview, make sure you’re familiar with AG Hotels Group and their mission of creating 'Happy Thriving Places'. Research their properties and understand their core values, especially the importance of growth and service. This will show your genuine interest in the company and how you align with their goals.
✨Showcase Your Leadership Skills
As an Assistant Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed operations. Highlight your hands-on approach and how you’ve maintained high standards in previous roles.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle physically demanding tasks. Think about scenarios where you had to manage multiple departments or deal with unexpected challenges. Be ready to discuss how you ensured compliance with health and safety regulations in those situations.
✨Emphasise Guest Experience
AG Hotels Group values exceptional guest experiences, so be prepared to talk about how you've driven guest satisfaction in your previous roles. Share specific examples of how you’ve improved service standards or handled guest feedback to create a positive impact on repeat business.