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- Tasks: Lead operations at our newly renovated hotel, ensuring top-notch service and guest satisfaction.
- Company: Join AG Hotels Group, a dynamic hospitality platform with 14+ locations across the UK.
- Benefits: Enjoy exclusive discounts, profit sharing, private health care, and a generous bonus scheme.
- Why this job: Be part of a thriving team that values growth, responsibility, and exceptional service.
- Qualifications: 5 years in hotel management and a degree in Hospitality Management preferred.
- Other info: Flexibility to work weekends and holidays is required.
The predicted salary is between 36000 - 60000 £ per year.
Sunderland, United Kingdom | Posted on 02/08/2026
Best Western Magnum Hotel Sunderland is a 63 bedroom 3 star hotel in Sunderland, Durham (currently under refurbishment). It has a variety of corporate and leisure demand drivers and a great potential to grow its market share and revenue.
The hotel is run by AG Hotels Group, an ambitious hospitality platform run by an entrepreneurial team. Portfolio spans 14+ prime locations across the United Kingdom, striving to create each hotel, a Happy Thriving Place.
Our Core Values: GRACES
- Growth: Unleashing our full potential.
- Responsibility: Taking ownership for results.
- Ambition: Realizing audacious goals that impact lives.
- Expertise: Becoming masters of our field.
- Service: Serving our community as a force for good.
Role Overview
We are looking for an experienced hotel professional to join as General Manager (Interim) for our newly renovated 63 bedroom hotel in Sunderland. You will be at the helm of our operations, guided by our GRACES values. Your leadership will steer us toward success, ensuring impeccable service, financial stability, and guest satisfaction.
Responsibilities
Operational Leadership
- Collaborate closely with the Regional Manager and central teams to execute strategic plans.
- Supervise department heads, maintaining seamless coordination across all functions.
- Monitor performance metrics, identify areas for improvement, and implement solutions.
- Handle guest inquiries and complaints with professionalism and efficiency.
- Ensure health and safety of the premises.
- Engage in property improvement plan initiatives.
Guest Experience
- Uphold our commitment to exceptional service.
- Ensure immaculate guest rooms and public areas.
- Facilitate smooth check-in/check-out processes.
- Address guest requests promptly and courteously.
- Assist in budget preparation and cost control.
- Collaborate with the finance team to achieve financial targets.
Human Resources
- Participate in recruitment, training, and development of staff.
- Foster a positive work environment and promote teamwork.
- Conduct performance evaluations and address employee concerns.
Sales and Marketing
- Support local marketing initiatives to enhance brand visibility.
- Cultivate relationships with corporate clients and group bookings.
- Monitor online reviews and proactively manage our reputation.
Requirements
- Bachelor’s degree in Hospitality Management (preferred).
- 5 years proven track record in hotel management or a related role.
- Exceptional communication and problem-solving skills.
- Proficiency in hotel management software (PMS, POS, etc.).
- Flexibility to work weekends and holidays.
If you’re ready to elevate our guest experience and lead with finesse, we invite you to apply. Let’s create exceptional moments together!
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General Manager (Interim) employer: AG HOTELS GROUP
Contact Detail:
AG HOTELS GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (Interim)
✨Tip Number 1
Familiarize yourself with the GRACES values that guide our operations. Understanding how these principles shape our culture will help you align your leadership style with our expectations.
✨Tip Number 2
Highlight your experience in managing hotel operations, especially in areas like guest satisfaction and financial management. Be ready to discuss specific examples of how you've improved performance metrics in previous roles.
✨Tip Number 3
Showcase your ability to foster a positive work environment. Share strategies you've used to promote teamwork and staff development, as this is crucial for maintaining high service standards.
✨Tip Number 4
Research the local market in Sunderland and be prepared to discuss how you would enhance brand visibility and cultivate relationships with corporate clients. This knowledge will demonstrate your commitment to driving growth.
We think you need these skills to ace General Manager (Interim)
Some tips for your application 🫡
Understand the Company Values: Familiarize yourself with AG Hotels Group's core values: GRACES. Reflect these values in your application to demonstrate alignment with their mission and culture.
Highlight Relevant Experience: Emphasize your previous hotel management experience, particularly any roles that involved operational leadership, guest experience enhancement, or financial management. Use specific examples to showcase your achievements.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific responsibilities of the General Manager role. Mention how your skills and experiences make you the ideal candidate to lead the newly renovated hotel.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at AG HOTELS GROUP
✨Showcase Your Leadership Skills
As a General Manager, your leadership will be crucial. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and achieving results. Highlight your ability to maintain seamless coordination across departments.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget preparation and cost control. Share specific instances where you optimized revenue streams or achieved financial targets, as this will resonate well with the interviewers.
✨Emphasize Guest Experience Commitment
Prepare to talk about your approach to ensuring exceptional guest experiences. Provide examples of how you've handled guest inquiries and complaints effectively, showcasing your commitment to service excellence.
✨Align with Core Values
Familiarize yourself with the GRACES values of the company. During the interview, relate your personal values and professional experiences to these principles, demonstrating that you are a good cultural fit for the team.
