At a Glance
- Tasks: Lead hotel operations, ensuring excellence and consistency across all properties.
- Company: Join AG Hotels Group, a dynamic leader in the hospitality industry.
- Benefits: Enjoy a competitive salary, performance bonuses, and staff discounts.
- Other info: Flexible travel across the UK and opportunities for career growth.
- Why this job: Make a real impact on guest experiences and drive innovation in hospitality.
- Qualifications: 3+ years in hotel operations with strong leadership and financial skills.
The predicted salary is between 50000 - 60000 £ per year.
AG Hotels Group is seeking an experienced and driven Central Operations Manager to be based at our hotel in Doncaster, to support operations. This role is critical in ensuring consistency, operational excellence, and scalable best practices across all our hotels. Acting as the bridge between Head Office and on-property General Managers, you will support, guide, and challenge hotel leadership teams to deliver outstanding performance. You will play a pivotal role in standardizing operations, ensuring compliance, driving efficiencies, implementing new initiatives, and embedding the company culture across the portfolio.
Key Responsibilities
- Operational Excellence
- Develop, implement, and monitor brand-wide standard operating procedures (SOPs) across all departments (Front Office, Housekeeping, F&B, Maintenance).
- Regularly audit hotel operations to ensure compliance with company standards, health & safety, and legal requirements.
- Ensure consistent guest experience and service quality across the portfolio.
- Performance & Commercial Support
- Support hotel GMs in budgeting, forecasting, and monitoring performance against OKRs and KPIs.
- Analyse financial and operational reports from properties, identifying underperformance and providing action plans.
- Collaborate with Revenue and Sales teams to ensure alignment between operational delivery and commercial strategy.
- Project Implementation & Growth
- Lead and coordinate group-wide initiatives (e.g., new systems rollouts, cost optimisation projects, sustainability programmes).
- Support integration of new properties into the portfolio, ensuring smooth transition and alignment with group standards.
- Drive innovation by benchmarking competitors and identifying opportunities to enhance operations.
- Partner with HR to support recruitment, training, and talent development across hotel/hotels.
- Coach General Managers and department heads on best practices and Company processes, providing leadership guidance and succession planning.
- Foster a high-performance culture where accountability, collaboration, and guest-centricity are central.
- Act as the key liaison between Head Office and hotel teams, ensuring clear communication and execution of strategic priorities.
- Organise regular sessions with GM and departmental to share best practices and updates.
Prerequisites
- Minimum 3+ years of multi-site hotel operations experience, ideally in a branded or group environment.
- Strong financial and commercial acumen, with proven ability to analyse performance and deliver results.
- Demonstrated success in standardising and scaling hotel operations.
- Excellent leadership skills – able to influence without direct authority and build trust with on-property teams.
- Deep understanding of hospitality operations across Rooms, F&B, Maintenance, and Guest Services.
- Strong project management skills with ability to deliver group-wide initiatives on time and within budget.
- Proficiency in MS Office, PMS systems, and data reporting tools.
- Excellent communication, presentation, and stakeholder management skills.
- Flexible to travel frequently across the UK to visit hotels.
- Passion for hospitality, innovation, and driving guest-first culture.
What We Offer
- Competitive salary
- Annual performance-based bonus
- Employee Assistance Program
- Staff rates on food and accommodation
- Employee Referral Scheme
Note: This list is not exhaustive. Responsibilities may evolve or change as per business needs and as the company and role grow.
Central Operations Manager in Doncaster employer: AG HOTELS GROUP
AG Hotels Group is an exceptional employer, offering a dynamic work environment in Doncaster where innovation and operational excellence are at the forefront. With a strong focus on employee growth, we provide opportunities for professional development through coaching and training, alongside competitive salaries and performance-based bonuses. Our collaborative culture fosters accountability and guest-centricity, making it a rewarding place to build a career in hospitality management.
StudySmarter Expert Advice🤫
We think this is how you could land Central Operations Manager in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at AG Hotels Group or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching AG Hotels Group's values and recent initiatives. Show us that you’re not just another candidate; demonstrate how your experience aligns with their mission and how you can contribute to their operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences have prepared you for the Central Operations Manager role. Highlight specific achievements that showcase your ability to drive efficiencies and implement best practices.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the AG Hotels Group family.
We think you need these skills to ace Central Operations Manager in Doncaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Central Operations Manager role. Highlight your multi-site hotel operations experience and any successes in standardising processes, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about hospitality and how your background aligns with our mission at AG Hotels Group. Don’t forget to mention your leadership skills and ability to drive operational excellence.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your financial acumen and project management skills. We love numbers, so if you’ve improved performance metrics or led successful initiatives, make sure to include those!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at AG HOTELS GROUP
✨Know Your Operations Inside Out
Make sure you’re well-versed in the key responsibilities of a Central Operations Manager. Familiarise yourself with standard operating procedures (SOPs) and be ready to discuss how you’ve implemented or improved them in past roles. This will show your understanding of operational excellence.
✨Showcase Your Financial Acumen
Prepare to talk about your experience with budgeting, forecasting, and analysing performance metrics. Bring examples of how you've identified underperformance and what action plans you implemented. This will demonstrate your strong financial and commercial skills.
✨Highlight Your Leadership Style
Be ready to discuss your approach to coaching and influencing teams without direct authority. Share specific instances where you’ve successfully guided hotel leadership teams or collaborated with GMs to drive performance. This will illustrate your ability to foster a high-performance culture.
✨Demonstrate Your Passion for Hospitality
Express your enthusiasm for the hospitality industry and your commitment to delivering outstanding guest experiences. Share any innovative ideas you have for enhancing operations or improving guest satisfaction, as this aligns with the company’s focus on innovation and guest-centricity.
