At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and efficient team performance.
- Company: AG Hotels Group, a growing hospitality platform with a vibrant culture.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Flexible schedule and opportunities for growth within a thriving brand.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: 3+ years in hotel operations, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish. Our core values are our GRACES: Growth, Responsibility, Ambition, Credibility, Expertise, and Service.
We are looking for a skilled and motivated Hotel Operations Manager to join our team at our 51 bedroom hotel in Coventry – The Crossway Hotel. This role is ideal for a dynamic leader with a strong track record in hotel operations. We are seeking a self-driven individual with exceptional leadership skills to oversee and optimize daily operations, ensuring efficiency and an exceptional guest experience.
Key Responsibilities- Day to day running of hotel operations, ensuring all departments follow the SOPs and company policies
- Work in conjunction with the Cluster General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Meeting budgets and KPIs, daily financial reconciliation and reporting to the management
- Preparing staff rotas, training, mentoring staff and coordinating staff appraisals
- Drive and monitor guest feedback and performance data achieving high levels of guest engagement and customer retention
- Ensuring hotel statutory compliances are kept up to date
- Implement a focused property maintenance programme along with the central support development team
- Delivering an exceptional guest experience
- Any other reasonable work as requested by the management
- Minimum 3 years of hotel operations experience across all departments – FOH, F&B and Housekeeping
- Self-starter, multi-tasker and well organized
- A hands-on approach to managing with effective leadership skills
- Fluent in MS Office including Excel, Word and PowerPoint
- Willing to work a flexible schedule including evenings, weekends, and bank holidays
- Food hygiene and health and safety knowledge
- Excellent communication skills, both written & verbal
- Passion for hospitality & possess the drive to constantly deliver top-class customer service
- Experience with budget and finance
You’ll have the opportunity to work with a growing hospitality brand within a supportive and friendly team environment. We offer career development opportunities, a competitive salary, and an attractive benefits package.
Hotel Operations Manager in Coventry employer: AG HOTELS GROUP
AG Hotels Group is an exceptional employer that prioritises the well-being and growth of its employees, fostering a vibrant work culture where ambition and service excellence thrive. Located in Coventry, The Crossway Hotel offers a supportive environment with ample career development opportunities, competitive salaries, and a comprehensive benefits package, making it an ideal place for passionate hospitality professionals to flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching AG Hotels Group and understanding their values. We want to see how you can embody our GRACES – Growth, Responsibility, Ambition, Credibility, Expertise, and Service – during your chat with us.
✨Tip Number 3
Showcase your leadership skills! Be ready to share specific examples of how you've optimised operations or improved guest experiences in your previous roles. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are eager to join our team and help create those 'Happy Thriving Places'!
We think you need these skills to ace Hotel Operations Manager in Coventry
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to delivering top-class customer service and how you embody our core values of Growth, Responsibility, Ambition, Credibility, Expertise, and Service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Hotel Operations Manager role. Highlight your relevant experience in hotel operations, especially in areas like financial management and guest engagement, to show us you’re the perfect fit for The Crossway Hotel.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and achievements. We appreciate a well-structured application that gets straight to the heart of what makes you a great candidate.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also shows us you’re genuinely interested in joining our team. Plus, it’s super easy to do – just follow the prompts and submit your application!
How to prepare for a job interview at AG HOTELS GROUP
✨Know Your GRACES
Familiarise yourself with the core values of AG Hotels Group, especially their GRACES: Growth, Responsibility, Ambition, Credibility, Expertise, and Service. Be ready to discuss how your experience aligns with these values and how you can contribute to creating 'Happy Thriving Places' for both guests and employees.
✨Showcase Your Leadership Skills
As a Hotel Operations Manager, strong leadership is key. Prepare examples from your past roles where you've successfully led teams, managed conflicts, or improved operations. Highlight your hands-on approach and how it has positively impacted guest experiences and team morale.
✨Be Financially Savvy
Since the role involves budget management and financial reporting, brush up on your financial skills. Be prepared to discuss how you've previously managed costs, met budgets, and analysed financial data to drive improvements in hotel operations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in hotel operations, such as handling guest complaints or managing staff during peak times, and prepare structured responses that demonstrate your critical thinking and decision-making skills.
