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- Tasks: Lead the reception team and ensure top-notch guest service at the Beacon Hotel.
- Company: Join AG HOTELS GROUP, a leader in hospitality with a focus on guest experience.
- Benefits: Enjoy employee discounts and an Employee Assistance Program for your well-being.
- Other info: Full-time role with potential relocation; flexible shifts to suit your lifestyle.
- Why this job: Make a difference in guests' experiences while developing your leadership skills.
- Qualifications: 3 years in front office management with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
AG HOTELS GROUP is hiring a Duty Manager for the Beacon Hotel in Cardiff. The role involves leading the reception team, ensuring high service standards, and resolving guest issues effectively.
The ideal candidate should have:
- At least 3 years in front office management
- Excellent organizational and communication skills
- Flexibility for various shifts
Benefits include an Employee Assistance Program and employee discounts. This is a full-time position requiring relocation if necessary.
Guest Experience Leader - Front Desk & Operations in Cardiff employer: AG HOTELS GROUP
Contact Detail:
AG HOTELS GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Leader - Front Desk & Operations in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at AG HOTELS GROUP. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories about how you've resolved guest issues in the past and how you lead your team to success.
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires flexibility for various shifts, highlight your willingness to work different hours. It shows you're committed and ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it gives us a chance to see your enthusiasm right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Experience Leader - Front Desk & Operations in Cardiff
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles that highlight your commitment to excellent service.
Highlight Relevant Experience: Make sure to detail your front office management experience clearly. We want to know about your leadership skills and how you've successfully managed a team in a busy environment, so don’t hold back!
Tailor Your Application: Take the time to customise your application for the Duty Manager role at the Beacon Hotel. Use keywords from the job description to show that you understand what we’re looking for and how you fit the bill.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Let your personality shine through, but ensure it aligns with the high standards we uphold at AG HOTELS GROUP.
How to prepare for a job interview at AG HOTELS GROUP
✨Know Your Stuff
Make sure you’re familiar with the Beacon Hotel and AG Hotels Group. Research their values, mission, and any recent news. This shows you’re genuinely interested and helps you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Guest Experience Leader, you’ll need to demonstrate your ability to lead a team. Prepare examples from your past experience where you successfully managed a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or managing busy shifts. Think of specific scenarios you’ve faced in the past and how you dealt with them. This will help you illustrate your problem-solving skills and customer service excellence.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, training opportunities, or how success is measured in this role. This not only shows your interest but also helps you gauge if the hotel is the right fit for you.