Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team and ensure a welcoming atmosphere for all guests.
- Company: Join AGHotels Group at the newly acquired Beacon Hotel in Cardiff.
- Benefits: Enjoy employee discounts and an Employee Assistance Program.
- Other info: Flexible hours in a dynamic environment with opportunities for growth.
- Why this job: Be the face of the hotel and make a real impact on guest experiences.
- Qualifications: Experience in front-of-house management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
AGHotels Group is seeking a seasoned and highly organised professional to join our team as Duty Manager at our newly acquired Beacon Hotel in Cardiff.
Key Responsibilities
- Be the face of the hotel, ensuring a warm and welcoming atmosphere for all guests.
- Lead and motivate the reception team to deliver outstanding service and uphold our standards.
- Oversee the check-in and check-out processes, ensuring efficiency and accuracy and take on few reception shifts as per the business needs.
- Resolve guest issues with tact and professionalism, ensuring a positive experience.
- Efficiently manage staff schedules to meet operational demands.
- Conduct training sessions for the reception team, emphasizing service excellence and brand standards.
- Monitor daily operations to ensure smooth workflow and address challenges promptly.
- Uphold high standards of service quality and guest satisfaction.
- Help in other departments when required.
Qualifications Required
- Experience in a reception or front-of-house management role.
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Knowledge of hotel management systems (Opera, Rezlynx or similar).
- Flexibility to work in a dynamic, fast-paced environment.
- Flexibility to work weekends and bank holidays is required for this role.
Job Type: Full-time
Benefits
- Employee Assistance Program.
- Employee discounts.
Ability To Commute/relocate: Cardiff CF23 8HA: reliably commute or plan to relocate before starting work (required).
Experience: Front Office: 3 years (preferred).
Duty Manager in Cardiff employer: AG HOTELS GROUP
Contact Detail:
AG HOTELS GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at AGHotels Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've handled guest issues or led a team – it’s all about making a memorable impression.
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t just wait for the application process. Reach out directly to the hiring manager or HR via LinkedIn and express your interest. It shows initiative and enthusiasm!
✨Tip Number 4
Keep learning! Brush up on hotel management systems like Opera or Rezlynx if you haven’t already. Showing that you’re ready to hit the ground running can really set you apart from other candidates.
We think you need these skills to ace Duty Manager in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel industry. A warm and welcoming tone will resonate well with us.
Tailor Your Experience: Make sure to highlight your relevant experience in front-of-house management. We’re looking for someone who can lead a team and ensure guest satisfaction, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Duty Manager position at the Beacon Hotel. Don’t miss out!
How to prepare for a job interview at AG HOTELS GROUP
✨Know the Hotel Inside Out
Before your interview, make sure to research AGHotels Group and the Beacon Hotel specifically. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your leadership style and how it contributes to a positive work environment.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling guest complaints or operational challenges. Think of specific scenarios where you've turned a negative situation into a positive outcome. This will showcase your ability to think on your feet and maintain high service standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the hotel's goals, team dynamics, or training opportunities. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.