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- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: AG Hotels Group, a growing hospitality platform with 21+ properties in the UK.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: 3+ years in hotel operations with strong leadership and management skills.
- Other info: Hands-on role with excellent career advancement potential.
The predicted salary is between 30000 - 40000 £ per year.
AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish.
Our Core Values are our GRACES:
- Growth: Unleashing potential for development
- Responsibility: Owning results and outcomes
- Ambition: Pursuing impactful goals
- Expertise: Mastering our craft
- Service: Providing service that benefits our communities
We are looking for an experienced Assistant Operations Manager to join our team at The Crown Hotel, London. The role requires someone who takes pride in maintaining high standards of cleanliness and presentation, while occasionally supporting other departments when needed. This position involves physically demanding tasks that require strength, stamina, and strong attention to detail.
This is a key leadership role where you will oversee all departments and take full responsibility for the hotel in the absence of the Hotel Manager. Ideal for someone hands-on, highly organized, and passionate about delivering exceptional guest experiences.
Position: Assistant Operations Manager
Location: Cricklewood, North West London
Key Responsibilities:
- Oversee daily hotel operations across Front Office, F&B, and Housekeeping
- Act as Manager-on-Duty and lead the hotel in the Hotel Manager’s absence
- Ensure SOPs, service standards, and company policies are consistently followed
- Monitor costs, control budgets, and support KPI delivery
- Handle daily financial reporting and reconciliations
- Manage staff rotas, training, and performance reviews
- Drive guest satisfaction, online reviews, and repeat business
- Ensure compliance with health & safety and statutory regulations
- Support maintenance and property improvement initiatives
Prerequisites:
- Minimum 3 years’ experience in hotel operations (multi-department exposure)
- Strong leadership skills with a hands-on management approach
- Experience with budgets, reporting, and cost control
- Familiarity with PMS systems (preferably Rezlynx)
- Good knowledge of health & safety and food hygiene
- Flexible to work weekends and shifts
AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Assistant Operations Manager – London employer: AG HOTELS GROUP
Contact Detail:
AG HOTELS GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager – London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at AG Hotels Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching AG Hotels Group's values and mission. Show us how your experience aligns with our GRACES – Growth, Responsibility, Ambition, Expertise, and Service. We love it when candidates resonate with our culture!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Think about examples from your past roles that highlight your leadership skills and hands-on approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Assistant Operations Manager – London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating 'Happy Thriving Places' for both guests and employees.
Tailor Your CV: Make sure your CV is tailored to the Assistant Operations Manager role. Highlight your experience in hotel operations, leadership skills, and any relevant achievements. We love seeing how your background aligns with our core values of Growth, Responsibility, and Service!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage multiple departments efficiently, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at AG Hotels Group. We can’t wait to hear from you!
How to prepare for a job interview at AG HOTELS GROUP
✨Know Your GRACES
Familiarise yourself with the company's core values, known as GRACES. Be ready to discuss how your personal values align with theirs, especially in terms of growth and responsibility. This shows you’re not just a fit for the role but also for the company culture.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed operations. Highlight situations where you took charge in the absence of a manager, demonstrating your hands-on approach and ability to maintain high standards.
✨Be Ready for Practical Scenarios
Expect questions that assess your problem-solving skills in real-time scenarios. Think about how you would handle specific challenges related to hotel operations, such as managing staff during peak times or ensuring compliance with health and safety regulations.
✨Demonstrate Your Passion for Guest Experience
Prepare to discuss how you’ve previously enhanced guest satisfaction. Share specific strategies you’ve implemented to improve service quality or boost online reviews, showing that you understand the importance of creating 'Happy Thriving Places' for guests.