At a Glance
- Tasks: Lead AG's SAP Application Managed Services, ensuring top-notch service delivery and operational excellence.
- Company: Join an award-winning SAP consulting firm with a global presence and innovative culture.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborative team atmosphere with a focus on continuous improvement and innovation.
- Why this job: Make a significant impact in a leadership role within a fast-growing company.
- Qualifications: 12+ years of SAP experience, with strong leadership and commercial skills.
The predicted salary is between 72000 - 108000 £ per year.
AG, an industry-leading specialist in SAP consulting services, delivers solutions across ECC, S/4 Hana Private and Public Cloud, Rise and Grow, solving business challenges and understanding SAP to an expert level. We are proud to employ some of the world’s most talented and best-trained SAP and RPA Consultants across all our international locations. Our Consultants have extensive SAP Implementation and real-world SAP Support experience, experts in Business Process Enhancements, Data Migration and SAP 3rd Party Application integration.
Our solutions are intelligent, practical, based on the latest technology and loved by users. We constantly engage and collaborate with our employees, partners and clients, ensuring we maintain our high quality standards and continue to be innovative across all areas of our business. Helping our employees, partners and clients to be exceptional has earned AG a place in the Financial Times (FT) 1000 – Europe’s Fastest Growing Companies list 2021. Headquartered in Slough, UK with offices in Aberdeen and Netherlands with teams across Europe, India and The Gulf regions, our global reach offers the depth and breadth of excellence that one expects and needs from a collaborative partner.
Overview
The Head of SAP AMS is a senior leadership role responsible for strategically leading AG's entire SAP Application Managed Services (AMS) practice for onshore operations. This role ensures efficient delivery, optimised resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring AG delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset.
Roles & Responsibilities
- AMS Strategy, Leadership & Governance
- Build and lead the end-to-end SAP AMS function for onshore & Offshore operations.
- Define AMS operating models, resource structures, processes, and governance frameworks.
- Drive continuous improvement across delivery, tools, reporting, automation, and standardisation.
- Implement AG's AMS strategic roadmap aligned to growth, capability development, and RISE/GROW transformations.
- Service Delivery Excellence
- Ensure 100% adherence to SLAs/KPIs across all AMS contracts (incidents, service requests, problems, changes, releases).
- Maintain a forward-looking view of risks, service gaps, and capacity to ensure proactive support planning.
- Oversee incident triaging, root cause analysis (RCA), patch management, vulnerability management, and technical optimisation.
- Ensure structured governance including daily stand-ups, weekly operational reviews, monthly service reviews (MSRs), and quarterly executive reviews.
- Commercial & Contract Management
- Own the P&L for AMS engagements, including revenue forecasting, resource-based cost control, and profitability management.
- Drive commercials on renewals, expansions, and CR-based income with clients.
- Ensure compliance with contracted service definitions, chargeability, billing, and margin targets.
- Lead AMS pricing models, SoW creation, and commercial negotiations in collaboration with Sales & Directors.
- Resource Planning & Capability
- Oversee recruitment, onboarding, and capability development of AMS consultants.
- Implement skill-matrix-driven allocation to optimise utilisation across onshore/offshore teams.
- Develop module-wise SMEs, leads, primary/secondary backup resources.
- Drive certifications, upskilling plans (SAP S/4HANA, Cloud ALM, BTP, SAP Activate).
- Promote a culture of ownership, accountability, collaboration, and learning.
- Client Relationship & Stakeholder Management
- Serve as senior escalation point and trusted advisor for all AMS clients.
- Build strong relationships with client IT, business stakeholders, and vendor partners.
- Communicate risks, issues, improvements, and transformation opportunities.
- Ensure transparency through structured dashboards and measurable service performance reports.
- Tools, Automation & Process Innovation
- Strengthen AG's AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards).
- Drive automation using UiPath, SAP Cloud ALM, and monitoring tools.
- Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations.
- Standardise templates, documentation, SOPs, and runbooks for AMS delivery.
- Governance of Change, Releases & Projects
- Oversee end-to-end change request lifecycle, cost estimation, approvals, and delivery.
- Govern release management cycles including regression testing, deployment readiness, transport approvals, and post-release validation.
- Ensure integration with project teams for hybrid AMS + project support scenarios.
Qualification
- 12–18+ years overall SAP experience with minimum 8+ years in AMS leadership roles.
- Deep understanding of SAP modules (FI, MM, SD, PM, PS, Basis, ABAP, BW, Security) and integrated landscapes.
- Strong background in managing large-scale multi-module AMS engagements.
- Proven track record of leading distributed (onshore/offshore) teams of 30–150 resources.
- Strong commercial experience – revenue management, margin control, pricing.
- Experience interacting with C-level stakeholders and managing escalations.
- Deep understanding of ITIL processes (Incident, Problem, Change, Release).
- Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate.
- Excellent communication, stakeholder management, leadership, and presentation skills.
Preferred Qualifications
- ITIL, PMP, Prince2 certification.
- Experience in asset-intensive industries (Oil & Gas, Utilities, Chemicals, ENR).
- Experience in automation and monitoring (SAP Solution Manager, Cloud ALM, UiPath).
- Prior experience in a consulting or SAP Gold Partner environment.
Interview Process at AG
We are looking for a talented individual ideally with exposure in the Oil and Gas/Energy/other sector with a very strong Management/ Leadership focus. The right candidate would be identified post the below mentioned interview rounds:
- Round 1: HR (Recruiter) Interview - To identify/cross check professional & personal details
- Round 2: Technical Round – To gauge the technical expertise of the candidate
- Round 3: Director rendezvous – Directors confirm if the candidate is a good fit for AG
- Round 4: HR Manager Discussion- HR Manager will discuss on the salary breakup and other benefits before the release of offer.
Head of SAP AMS in London employer: AG Consultancy & Apps Ltd.
AG is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation among its talented SAP consultants. With a strong commitment to employee growth through continuous training and development opportunities, AG ensures that its team members are equipped with the latest skills in SAP technologies. Located in Slough, UK, employees benefit from being part of a globally recognised leader in SAP consulting, with access to a diverse range of projects and a supportive environment that values excellence and service delivery.
Contact Details:
AG Consultancy & Apps Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of SAP AMS in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world, especially those who work at AG or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by diving deep into AG's services and recent projects. Show us that you understand our mission and how your experience aligns with our goals. Tailor your answers to reflect our values!
✨Tip Number 3
Practice your leadership stories! We want to hear about your past experiences leading teams and driving success. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows us you're genuinely interested in the position. Plus, it keeps you on our radar!
We think you need these skills to ace Head of SAP AMS in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of SAP AMS role. Highlight your relevant experience in SAP leadership, AMS operations, and any specific projects that align with our needs. We want to see how your background fits into our vision!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us achieve service excellence. Be genuine and let your personality come through – we love that!
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like improvements in SLAs or successful project completions. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at AG!
How to prepare for a job interview at AG Consultancy & Apps Ltd.
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge, especially the modules relevant to the role like FI, MM, and SD. Be prepared to discuss your past experiences with these modules and how you've led teams in AMS engagements.
✨Showcase Your Leadership Skills
As a Head of SAP AMS, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully managed large teams, driven continuous improvement, and maintained service excellence in previous roles.
✨Understand the Commercial Side
Familiarise yourself with revenue management and margin control. Be ready to discuss how you've handled P&L responsibilities and your approach to commercial negotiations, as this will be crucial for the role.
✨Engage with Stakeholders
Highlight your experience in client relationship management. Prepare to discuss how you've built strong relationships with stakeholders and communicated effectively about risks and opportunities in past projects.
