Head of SAP AMS

Company description AG, an industry-leading specialist in SAP consulting services, SAP Gold Partner and an SAP Quality Awards Gold Winner, delivers solutions across ECC, S / 4 Hana Private and Public Cloud, Rise and Grow, solving business challenges and understanding SAP to an expert level – all reflected by our ISO-Certifications in 9001, 14001, 45001 and 27001. We’re proud to employ some of the world’s most talented and best-trained SAP and RPA Consultants across all our international locations. Our Consultants have extensive SAP Implementation and ‘real world’ SAP Support experience, experts in Business Process Enhancements, Data Migration and SAP 3rd Party Application integration. Our solutions are intelligent, practical, based on the latest technology and loved by users. We constantly engage and collaborate with our employees, our partners and our clients, ensuring we maintain our high quality standards and to continue to be innovative across all areas of our business. Helping our employees, partners and our clients to be exceptional has earned AG a place in the Financial Times (FT) 1000 – Europe’s Fastest Growing Companies list 2021. Headquartered in Slough, UK with offices in Aberdeen and Netherlands with teams across Europe, India and The Gulf regions, our global reach offers the depth and breadth of excellence that one expects and needs from a collaborative partner.

Overview

The Head of SAP AMS is a senior leadership role responsible for strategically leading AG’s entire SAP Application Managed Services (AMS) practice for onshore operations. This role ensures efficient delivery, optimized resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring AG delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset.

Roles & Responsibilities

• AMS Strategy, Leadership & Governance
  • Build and lead the end-to-end SAP AMS function for onshore & Offshore operations.
  • Define AMS operating models, resource structures, processes, and governance frameworks.
  • Drive continuous improvement across delivery, tools, reporting, automation, and standardization.
  • Implement AG’s AMS strategic roadmap aligned to growth, capability development, and RISE / GROW transformations.
• Service Delivery Excellence
  • Ensure 100% adherence to SLAs / KPIs across all AMS contracts (incidents, service requests, problems, changes, releases).
  • Maintain a forward-looking view of risks, service gaps, and capacity to ensure proactive support planning.
  • Oversee incident triaging, root cause analysis (RCA), patch management, vulnerability management, and technical optimisation.
  • Ensure structured governance Daily stand-ups Weekly operational reviews Monthly service reviews (MSRs) Quarterly executive reviews.
• Commercial & Contract Management
  • Own the P&L for AMS engagements, including revenue forecasting, resource-based cost control, and profitability management.
  • Drive commercials on renewals, expansions, and CR-based income with clients.
  • Ensure compliance with contracted service definitions, chargeability, billing, and margin targets.
  • Lead AMS pricing models, SoW creation, and commercial negotiations in collaboration with Sales & Directors.
• Resource Planning & Capability
  • Oversee recruitment, onboarding, and capability development of AMS consultants.
  • Implement skill-matrix-driven allocation to optimise utilisation across onshore / offshore teams.
  • Develop module-wise SMEs, leads, primary / secondary backup resources.
  • Drive certifications, upskilling plans (SAP S / 4HANA, Cloud ALM, BTP, SAP Activate).
  • Promote a culture of ownership, accountability, collaboration, and learning.
• Client Relationship & Stakeholder Management
  • Serve as senior escalation point and trusted advisor for all AMS clients.
  • Build strong relationships with client IT, business stakeholders, and vendor partners.
  • Communicate risks, issues, improvements, and transformation opportunities.
  • Ensure transparency through structured dashboards and measurable service performance reports.
• Tools, Automation & Process Innovation
  • Strengthen AG’s AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards).
  • Drive automation using UiPath, SAP Cloud ALM, and monitoring tools.
  • Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations.
  • Standardize templates, documentation, SOPs, and runbooks for AMS delivery.
• Governance of Change, Releases & Projects
  • Oversee end-to-end change request lifecycle, cost estimation, approvals, and delivery.
  • Govern release management cycles including regression testing, deployment readiness, transport approvals, and post-release validation.
  • Ensure integration with project teams for hybrid AMS + project support scenarios.

Qualification

12–18+ years overall SAP experience with minimum 8+ years in AMS leadership roles. Deep understanding of SAP modules (FI, MM, SD, PM, PS, Basis, ABAP, BW, Security) and integrated landscapes (aligned with SDM JD). Strong background in managing large-scale multi-module AMS engagements. Proven track record of leading distributed (onshore / offshore) teams of 30–150 resources. Strong commercial experience – revenue management, margin control, pricing. Experience interacting with C-level stakeholders and managing escalations. Deep understanding of ITIL processes (Incident, Problem, Change, Release). Experience in SAP S / 4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate. Excellent communication, stakeholder management, leadership, and presentation skills.

Preferred Qualifications

ITIL, PMP, Prince2 certification (as preferred in SDM JD). Experience in asset-intensive industries (Oil & Gas, Utilities, Chemicals, ENR). Experience in automation and monitoring (SAP Solution Manager, Cloud ALM, UiPath). Prior experience in a consulting or SAP Gold Partner environment.

Rate: Based on profile, expertise & exposure

Interview Process at AG

We are looking for a talented individual ideally with exposure in the Oil and Gas / Energy / other sector with a very strong Management / Leadership focus. The right candidate would be identified post the below mentioned interview rounds:

• Round 1: HR (Recruiter) Interview - To identify / cross check professional & personal details
• Round 2: Technical Round – To gauge the technical expertise of the candidate
• Round 3: Director rendezvous – Directors confirm if the candidate is a good fit for AG
• Round 4: HR Manager Discussion- HR Manager will discuss on the salary breakup and other benefits before the release of offer.