At a Glance
- Tasks: Lead client relationships post-SAP transformation and ensure long-term partnerships.
- Company: Fast-growing SAP Gold Partner with a focus on client success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team in a thriving industry with excellent career prospects.
- Why this job: Make a real impact by nurturing client relationships and driving recurring revenue.
- Qualifications: Experience in client services, strong leadership, and relationship-building skills.
The predicted salary is between 70000 - 90000 € per year.
Let’s talk about the bit that happens after the big SAP transformation story has been sold. Because that’s where this role really lives. Not in the pitch deck. Not in the implementation hype. Not in the shiny “go-live” photo. This role is about what happens next. When the client is live, the pressure is real, the stakeholders are watching, and the relationship either becomes a long-term partnership, or quietly starts slipping away.
AG is looking for a Head of Client Services to take ownership of that space. The space between delivery, sales, support, leadership and the client. The place where trust is built properly. Where recurring revenue grows because clients genuinely feel looked after. Where managed services become more than a contract line, they become the reason clients stay.
AG is a fast-growing SAP Gold Partner and SAP VAR, already trusted across complex, asset-heavy industries like Oil.
Head of Client Services employer: AG Consultancy & Apps Ltd.
AG is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a hybrid working model in Aberdeen/Slough, employees enjoy the flexibility to balance their professional and personal lives while contributing to meaningful client relationships in a fast-paced SAP consulting environment. The company fosters a supportive atmosphere that encourages long-term partnerships with clients, ensuring that every team member plays a vital role in driving success and satisfaction.
Contact Detail:
AG Consultancy & Apps Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, especially their client services approach. Think about how you can add value to their team and be ready to share your ideas on building long-term client relationships.
✨Tip Number 3
Showcase your success stories! When you get the chance to chat with potential employers, highlight specific examples of how you've built trust with clients and driven recurring revenue. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in client services. Your next big opportunity could be just a click away!
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Show Your Passion for Client Relationships:When you're writing your application, let us see your enthusiasm for building long-term partnerships. Share examples of how you've nurtured client relationships in the past and how you plan to do it with us at StudySmarter.
Be Clear and Concise:We love a well-structured application! Make sure your points are clear and to the point. Avoid jargon unless it's necessary, and keep your sentences straightforward so we can easily see your experience and skills.
Tailor Your Application:Don’t just send a generic application our way. Take the time to tailor your CV and cover letter to the Head of Client Services role. Highlight relevant experiences that align with our focus on managed services and client satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at AG Consultancy & Apps Ltd.
✨Know the Client Journey
Make sure you understand the entire client journey post-SAP transformation. Familiarise yourself with how to build long-term partnerships and maintain trust. Be ready to discuss specific strategies you've used in the past to ensure clients feel valued and supported.
✨Showcase Your Leadership Skills
As a Head of Client Services, you'll need to demonstrate strong leadership. Prepare examples of how you've led teams through challenging situations, especially when managing client expectations. Highlight your ability to foster collaboration between sales, support, and delivery teams.
✨Prepare for Stakeholder Management Questions
Expect questions about how you handle various stakeholders. Think of scenarios where you've successfully navigated complex relationships and turned potential issues into opportunities. Be ready to explain your approach to maintaining open communication and building trust.
✨Emphasise Recurring Revenue Strategies
Since this role focuses on growing recurring revenue, come prepared with ideas on how to enhance managed services. Discuss any innovative approaches you've implemented to ensure clients see the value in their contracts and remain loyal. Show that you understand the importance of client retention.
