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For Companies At a Glance
- Tasks: Lead technical setup and support for enterprise customers in eCommerce.
- Company: AfterShip, a dynamic tech company focused on customer success.
- Benefits: Remote-first work, competitive pay, unlimited PTO, and professional development.
- Other info: Join a diverse team with limitless opportunities to innovate and thrive.
- Why this job: Make a real impact in transforming eCommerce while growing your career.
- Qualifications: 3+ years in customer-facing technical roles; strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Your Mission
We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip but a core value of the organization. As a Technical Account Manager, you will serve as the primary contact for AfterShip's Enterprise customers and some of the top DTC brands in the industry, ensuring that nothing hinders the full potential of AfterShip's solutions. You will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business‑critical applications. You will actively engage in troubleshooting applications, databases, and architectural challenges, utilising a variety of internal tools and drawing on your existing knowledge and toolkits. Your meticulous attention to detail prioritises the needs of the customer, ensuring swift onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback. This is a high‑impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organisation and, most importantly, for your customer's businesses.
What You'll Do
- Lead end-to-end technical setup and configuration for enterprise customers
- Provide ongoing technical support to ensure smooth operations and customer satisfaction
- Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions
- Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios
- Handle technical queries, including API-related requests, and track resolution progress
- Partner with Customer Success teams across regions to align on customer needs and goals
- Participate in team meetings to ensure consistent customer support and shared success strategies
- Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes
- Communicate platform updates and relevant changes effectively to enterprise clients
Who We're Looking For
- 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology
- Experience working with clients, product, ops, and engineering teams – with the ability to break down complex concepts to non-technical stakeholders
- Ability to prioritise, multi-task, and perform effectively under pressure
- Aptitude for both analysing technical concepts and translating them into business terms and for mapping business requirements into technical features
- Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation
- Ability to grasp customer's needs and suggest timely solutions
- Executive level interpersonal, project management, communication, and problem-solving skills
- Excellent written and verbal communication and presentation skills
- Fluency in French is considered an asset
Why You Should Join Us
- Great Place to Work Certified: We've been recognised for our inclusive, values‑driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer‑turned‑CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We're a remote‑first team, meaning by default that employees work from home or on a hybrid‑flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.
Perks
- Competitive compensation
- Remote-first work setups
- Healthcare coverage offered from day 1
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In‑office lunch and commuter benefits for those located in our hub locations
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we'll work with you to meet your needs.
Technical Account Manager in London employer: AfterShip
Contact Detail:
AfterShip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and don’t be shy about asking for insights into the company culture and the role. A friendly chat can give you an edge and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by diving deep into AfterShip’s products and services. Understand how they fit into the eCommerce landscape. This will help you showcase your passion and knowledge during the conversation, making you stand out as a candidate.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and technical queries, consider running through some common scenarios you might face. This will help you articulate your thought process clearly during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in customer-facing technical roles and how it aligns with AfterShip's mission of customer success.
Showcase Your Technical Skills: Don’t forget to mention your expertise in IT consulting, especially in areas like ERP and REST APIs. We want to see how your technical knowledge can help our enterprise customers thrive!
Communicate Clearly: Since this role involves breaking down complex concepts for non-technical stakeholders, ensure your written application reflects your ability to communicate effectively. Use clear language and avoid jargon where possible.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with AfterShip!
How to prepare for a job interview at AfterShip
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate your technical expertise. Brush up on your knowledge of APIs, databases, and eCommerce solutions. Be ready to discuss how you've tackled technical challenges in the past and how you can apply that experience to AfterShip's products.
✨Understand Customer Success
Since customer success is at the heart of AfterShip, show that you understand its importance. Prepare examples of how you've contributed to customer satisfaction in previous roles. Highlight your ability to translate technical jargon into business terms that clients can easily grasp.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about complex situations you've encountered with clients and how you resolved them. This will showcase your ability to manage escalated issues and ensure smooth operations for enterprise customers.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to explain technical concepts to non-technical stakeholders, as well as how you would keep clients informed about platform updates and changes.