Business Support Specialist in London

We at AFRY Management Consulting are committed to accelerating change towards a sustainable world in the interest of future generations. We are passionate about transforming industries and creating value for clients and society. We strongly believe that change happens when exceptional people with brave ideas come together.

AFRY Management Consulting works globally to address challenges and opportunities in the energy, bioindustry, infrastructure, industrial and future mobility sectors through:

• Strategic advice
• Forward looking market analysis
• Organisational and digital transformation
• M&A and transaction services
• Sustainability consulting

With more than 650 consultants across 43 offices, in 26 countries, on 5 continents, and supported by 18,000 experts at AFRY in design, engineering and digitalization, we are driven by the idea of helping our clients find solutions to business-critical questions.

We are looking for someone to join our reports team as a Business Support Specialist to provide high quality administrative and operational support, ensuring the smooth running of processes and contributing to the effective delivery of organisational objectives. You will work closely with consultants, finance colleagues, and other internal stakeholders to ensure there is effective communication and collaboration across teams located in offices all around the world. Being prepared to get involved in a wide range of tasks while maintaining a high level of organisation and attention to detail is pivotal to the role.

Key Responsibilities:

The core of this role will involve general business administration and coordination activities. You will be responsible for:

• Maintaining accurate client records and databases
• Monitoring of subscription renewals and updating of internal sales documentation
• Supporting knowledge management processes
• Updating of guidance documents and communicating process updates across the business
• Auditing compliance with existing processes and new initiatives
• Gathering data, tracking actions and deadlines to support the execution of various projects
• Assisting with events, meetings and workshops
• Performing quality control spot-checking to ensure consistency with approved presentation standards

Qualifications:

We are looking for someone who is confident and enthusiastic about the work they do. We expect you to have the following skills and experience (but we don’t expect anyone to tick every box):

• Experience: Being able to demonstrate 2+ years of work experience in business coordination or similar administration support role will be advantageous.
• Collaboration: Detailing your track record of successfully collaborating with colleagues and teams across different country offices and time zones, languages and departments will be highly valuable.
• Systems and Processes: The ability to demonstrate knowledge of one or more of the following:
• Knowledge management tools (for example creation and maintenance of SharePoint sites, classification and tagging of documents, utilization of AI support such as Copilot)
• Online platforms and content delivery systems (for example editing of websites, uploading materials, monitoring of user activity)
• Customer relationship management (for example updating customer records, analysis of customer data and customer feedback)
• End-to-end sales processes (for example budgeting, pricing, documentation preparation, purchase orders and invoicing systems)

To flourish in this role, having a proactive mindset and willingness to take initiative will be essential in order to maintain progress and deal with unexpected challenges. You will need to be a professional and confident communicator (written and verbal) and be able to handle confidential information appropriately. And to support all of the above, having proficiency in using MS Office suite of tools, including Excel, will support your transition to the role.

Additional Information:

At AFRY, we believe in the importance of inclusion and so we welcome and cherish diverse experiences, perspectives, and backgrounds. We are actively looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, religion, disability, age, or periods of unemployment. We recognise that there are many reasons for taking time between jobs, from caregiving responsibilities to continuing education and we view these as positive aspects of your CV.

You will be part of a global company where our diversity is our strength. We value a healthy work-life balance and are committed to your wellbeing. We are open to flexible working arrangements, including part-time, flexible working patterns and we operate a hybrid working environment.

We offer a competitive salary and an excellent range of benefits, including 25 days holiday each year, private medical insurance, well-being allowance, life assurance and a pension scheme. You must have the right to live and work in the UK. No Recruitment Agency applications please.

At AFRY, we engineer change in everything we do. Change happens when brave ideas come together. When we collaborate, innovate technology, and embrace challenging points of view. That’s how we're making future. We are actively looking for qualified candidates to join our inclusive and diverse teams across the globe. Join us in accelerating the transition towards a sustainable future.