Operations Manager – Traffic Operations (ExCeL)
£38,000 pa
We are currently looking for an Operations Manager to manage all aspects of traffic operational delivery at ExCeL London, and to plan and manage the delivery of the service to the client.
The ideal candidate will thrive in working in an outside environment, in a fast-paced exciting and dynamic sector; and will take pride in delivering an excellent service. Weekend working is likely to be a regular requirement.
This is a permanent role.
What you will be doing as an Operations Manager
- Operational planning, on-site delivery and post-event conclusion
- Account management, including budget management and financial reporting
- Lead delivery of excellent customer service for visitors, clients, external agencies and internal customers, ensuring staff and other resources are in place for a high standard of service delivery
- Ensure that the Venue Operations Manuals, where applicable, are up to date and accurately reflect the duties and responsibilities of CSP
- Provide line management to all reports with a focus on proactive mentoring, coaching, development, and team succession planning. Ensure that CSP’s and ExCeL’s Objectives are effectively communicated
What we need from you as an Operations Manager
- Knowledge and experience of the events or comparable industries and strong commercial awareness
- Experience in managing multiple projects, work streams and/or conflicting priorities within a highly paced environment
- Able to communicate clearly across field-based teams, departments and stakeholders
- Excellent IT skills – strong in Microsoft Office (Word, Outlook, Excel, PowerPoint)
- IOSH/NEBOSH qualified; Traffic qualifications such as CSAS/12D, Chapter 8 are desirable
What CSP can offer you as an Operations Manager
- A 37.5 hour working week – working 5 days out of 7, as required operationally
- Up to 25 days’ holiday (pro-rata – after qualifying service) plus Bank/Public Holidays
- Pension scheme with excellent employer contribution
- Private Medical Insurance (after a qualifying period)
- Life insurance at 4x salary
- Access to salary sacrifice schemes
- A range of valuable medical and practical support services through an external Employee Assistance provider
About CSP
CSP stands for The Combined Services Provider. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including Car Parking, Internal and External Traffic Management, HVM (Hostile Vehicle Mitigation) solutions, Security, Stewarding, Cash & Audit and Consultancy services. Whilst our range of services has grown, Car Parking/Traffic Management, HVM, and Security/Stewarding represent our core areas of expertise.
CSP strives to be an equal opportunities employer.
Vacancy details
Salary: £38,000 pa
Location: ExCeL London
Closes: 22/01/2025
- Vacancy may close earlier if a suitable amount of applications is received
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Traffic Management in London
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Some tips for your application 🫡
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