Operations Manager - Event Traffic and Parking

Operations Manager – Event Traffic and Parking

Location: The O2, London, England
Salary: £36,050 to £42,000 pa
Employment type: Permanent

CSP requires an Operations Manager to manage all commercial elements and the complete account management of operational delivery at The O2 site, providing and maintaining a high standard of service to the client and key customers. The ideal candidate will take pride in delivering an excellent service and will work closely with the venue operations team to ensure all requirements are delivered on time and to budget.

Working within the fast‑paced events sector, this role will require both flexibility and a high level of commercial awareness and operational dynamism to optimise the team performance.

Responsibilities

• Operational planning, on‑site delivery and post‑event conclusion
• Account management of The O2 contract, including budget management and financial reporting
• Budget management and financial reporting, analysis of data and plans to identify opportunities for growth and to propose new operational strategies
• Develop and nurture strong, effective, professional relationships with the client and other key operational contacts to ensure expectations of CSP are being met at all times
• Operational planning, delivery and review for all allocated events
• Provide line management to all reports with a focus on proactive mentoring, coaching, development, and team succession planning. Ensure that CSP and AEG objectives are effectively communicated

Benefits

• 37.5‑hour working week (5 days out of 7, as required operationally)
• Up to 25 days holiday (pro‑rata after qualifying service) plus Bank/Public Holidays
• Pension scheme with excellent employer contribution
• Private medical insurance (after a qualifying period)
• Life insurance at 4× salary
• Access to salary‑sacrifice schemes (after a qualifying period)
• A range of valuable medical and practical support services through an external Employee Assistance provider

Requirements

• Knowledge and experience of the events or comparable industries and strong commercial awareness
• Ideal experience in managing multiple projects, work streams and/or conflicting priorities within a highly paced environment
• Ability to communicate clearly across field‑based teams, departments and stakeholders
• Excellent IT skills, strong in Microsoft Office (Word, Outlook, Excel, PowerPoint)
• A flexible approach to working hours
• IOSH/NEBOSH qualified; traffic qualifications such as CSAS/12D, Chapter 8 are desirable

About CSP

CSP stands for The Combined Services Provider. It also stands for Caring, Safe, Professional, representing our values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (hostile vehicle mitigation) solutions, security, stewarding, cash & audit and consultancy services. Whilst our range of services has grown, car parking/traffic management, HVM, and security/stewarding represent our core areas of expertise.

CSP strives to be an equal opportunities employer.