At a Glance
- Tasks: Lead shifts, support your team, and create amazing guest experiences.
- Company: Mowchi, a vibrant café blending premium matcha and bubble tea with East Asian culture.
- Benefits: Competitive pay, friends and family discounts, and clear growth opportunities.
- Other info: We celebrate individuality and support our teams to grow together.
- Why this job: Join a passionate team and shape the café culture while connecting with the community.
- Qualifications: Experience in hospitality, strong communication skills, and a love for café culture.
The predicted salary is between 30000 - 35000 £ per year.
Love leading shifts and creating great guest experiences? We’re hiring Supervisors to help set the tone at Mowchi.
A bit about Mowchi: Mowchi started with a simple but ambitious idea, create a space where premium matcha, bubble tea and Asian inspired flavours exist in balance. Our cafés are minimalist, calm and inspired by East Asia’s street culture. We focus on quality, detail and atmosphere. Every drink is made with intention. Every guest interaction matters.
What’s the role? As a Supervisor, you lead from the floor. You’re hands on, calm under pressure and confident setting the pace for your team. You care about quality, about people and about creating a space guests genuinely enjoy being in. You’re someone who thrives both independently and alongside a team. You take pride in great service and naturally encourage others to do the same. You understand that small details in product, in atmosphere, in guest interaction make all the difference. You’re guest focused and quality driven. Whether it’s a regular or someone walking in for the first time, you make sure they leave feeling looked after.
What will I do?
- Leading shifts and setting the tone on either front or back of the house
- Supporting and developing team members in real time
- Maintaining high standards across product, service and presentation
- Opening and closing the café safely
- Handling guest feedback calmly and confidently
- Supporting store initiatives that drive sales and community presence
- Working closely with the General Manager to continuously improve performance
You’ll play a key role in shaping the culture of your café and building strong connections within the local neighbourhood.
What will I get?
- Competitive pay
- Discount for Friends and Family
- Clear development opportunities as we grow
Who is Mowchi looking for?
- Experienced in leading hospitality teams in fast paced environments
- Someone who loves café culture and people
- Confident working in a fast paced environment
- Strong communicator and natural team leader
- Detail focused and proud of quality standards
- Comfortable making decisions and staying organised under pressure
At Mowchi, we believe great vibes start with great people. We support our teams, celebrate individuality and grow together. If you’re passionate about hospitality, people and building something meaningful, you’ll feel at home here.
Supervisor in Grays employer: Afrikana Kitchen
Mowchi is an exceptional employer that fosters a vibrant work culture centred around quality, community, and personal growth. As a Supervisor, you will not only lead a passionate team in delivering outstanding guest experiences but also benefit from competitive pay, discounts for friends and family, and clear development opportunities as the company expands. With a focus on creating a calm and inviting atmosphere inspired by East Asia's street culture, Mowchi offers a unique environment where your contributions truly matter and where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Grays
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Afrikana Kitchen. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Afrikana Kitchen
Don't be shy about reaching out to Afrikana Kitchen directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in Grays
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Afrikana Kitchen and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Afrikana Kitchen
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
