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- Tasks: Lead and mentor a team while ensuring top-notch customer service.
- Company: Join a dynamic retail environment focused on growth and teamwork.
- Benefits: Enjoy flexible scheduling, employee discounts, and opportunities for career advancement.
- Why this job: Make a real impact by shaping a positive team culture and enhancing customer experiences.
- Qualifications: Must have a high school diploma and previous retail management experience.
- Other info: Ideal for self-motivated individuals passionate about leadership and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
We are searching for a new Assistant Manager to join our team who is interested in helping to hire and train other team members. You will also assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule.
To be a great fit for this role you should have a consistent work history and previous experience as a senior staff member or as an Assistant Manager. A passion for customer service and team mentoring is also a plus.
Assistant Manager Responsibilities:- Ensuring company policies are followed.
- Optimizing profits by controlling costs.
- Hiring, training and developing new employees.
- Resolving customer issues to their overall satisfaction.
- Maintaining an overall management style that follows company best practices.
- Providing leadership and direction to all employees.
- Ensuring product quality and availability.
- Preparing and presenting employee reviews.
- Working closely with the store manager to lead staff.
- Overseeing retail inventory.
- Assisting customers whenever necessary.
- Organizing employee schedule.
- Ensuring that health, safety, and security rules are followed.
- Taking disciplinary action when necessary.
- Ensuring a consistent standard of customer service.
- Motivating employees and ensuring a focus on the mission.
- Maintaining merchandise and a visual plan.
- Maintaining stores to standards, including stocking and cleaning.
- Completing tasks assigned by the general manager accurately and efficiently.
- Supporting store manager as needed.
- High school or equivalent education level.
- Stable work history.
- Must be self-motivated and possess the desire for self-development.
- Have the ability to work autonomously when required.
- Be a team player.
- Be dedicated to customer satisfaction and a great customer experience.
- Experience as an assistant store manager or with retail store management.
Assistant Manager employer: Africa World Market
Contact Detail:
Africa World Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for will help you align your approach to team management and customer service, which is crucial for the Assistant Manager role.
✨Tip Number 2
Network with current employees or former Assistant Managers if possible. They can provide insights into the day-to-day responsibilities and expectations, giving you a better idea of how to showcase your relevant experience.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team or resolved customer complaints in the past. This will demonstrate your capability and passion for the role during any interviews.
✨Tip Number 4
Stay updated on retail trends and best practices in customer service. Showing that you are knowledgeable about the industry can set you apart as a candidate who is proactive and dedicated to continuous improvement.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles as a senior staff member or Assistant Manager. Emphasise your customer service skills and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and team mentoring. Mention specific examples of how you've successfully resolved customer complaints or led a team in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to hiring, training, and developing employees. Include any experience with inventory management and adherence to company policies.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Africa World Market
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully motivated and guided team members in the past.
✨Demonstrate Customer Service Passion
Since customer satisfaction is key, share specific examples of how you've resolved customer complaints or improved service quality in your previous roles. This will show your commitment to a great customer experience.
✨Familiarise Yourself with Company Policies
Research the company's policies and values before the interview. Being knowledgeable about their practices will help you articulate how you can ensure adherence to these policies within your team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as a team conflict or a dissatisfied customer. Practising your responses to these scenarios will help you demonstrate your problem-solving skills effectively.
