Family Support Worker

Duration: 12 months with a possibility of extension.

Background: Africa Advocacy Foundation (AAF) started in 1996 and works to support and empower individuals and families experiencing multiple disadvantages and barriers including ill health, violence, poverty, isolation, human, racial and social injustices. AAF works with migrant women including undocumented and those with no recourse to public funds. Apart from experiencing domestic abuse, some of our women are also HIV positive, have undergone FGM, are historical child brides and remain vulnerable and without support.

Job Overview: We are seeking a compassionate and dedicated Family Support Worker to join our team. The successful candidate will work closely with the African diaspora communities, providing essential support services to women and children affected and at risk of abuse. This role involves working directly with clients to offer guidance, support, and resources to improve their well-being and quality of life.

What we are looking for:

• A Family Support Worker with understanding of the barriers faced by migrant black women who are faced with violence and with complex needs.
• Empathetic, trauma-informed and non-judgmental approach.
• Adaptability: Flexibility to adjust to changing circumstances and client needs.
• Strong organisational and time-management skills.

What we offer:

• Opportunities for ongoing training and professional development.
• In service insurance protection.
• Flexible Working.
• 28 days annual leave.
• Excellent team building sessions and supervision.

Key Responsibilities:

• Client Support: Provide direct support and advocacy for families within the African diaspora and communities, addressing their unique needs and challenges.
• Case Management: Manage a caseload of clients, conducting assessments, developing individualised support plans, and monitoring progress.
• Resource Coordination: Connect families with appropriate resources and services, including housing, healthcare, education, employment, and legal assistance.
• Crisis Intervention: Offer immediate support and intervention during crises, ensuring the safety and stability of families.
• Community Outreach: Build and maintain strong relationships with community organisations, service providers, and other stakeholders to enhance service delivery and support networks.
• Cultural Competence: Utilise culturally sensitive approaches to engage and support clients effectively, respecting their cultural backgrounds and values.
• Advocacy: Advocate for the rights and needs of clients within various systems, including schools, healthcare facilities, social services and legal services.
• Documentation: Maintain accurate and up-to-date records of client interactions, progress, and outcomes in accordance with organisational policies and confidentiality requirements.
• Community Awareness Workshops: Lead on facilitating learning opportunities for services users and community members on relevant topics such as parenting, conflict management, financial literacy, and relevant service access.
• Collaborate with colleagues and participate in regular team meetings to share insights, discuss cases, and contribute to the continuous improvement of services.

Qualifications and Skills:

• Proven experience of working with disadvantaged families, preferably within the African diaspora and marginalised communities.
• Relevant qualification in health and social work or family support are preferred.
• Strong understanding of the challenges faced by the African diaspora and marginalised communities.
• Excellent interpersonal and communication skills.
• Ability to promote user rights, safeguarding, diverse caseload management and to work independently.
• Proficiency in a second language commonly spoken within the African diaspora community is an asset (e.g., Swahili, Amharic, French etc).
• Strong organisational skills and attention to detail.

How to apply: Interested candidates should submit their resume and a cover letter outlining their suitability for the role to vawg@africadvocacy.org. Closing date and time: Midnight on Sunday, 8th February 2026. Please note we reserve the right to close this vacancy early if we receive sufficient applications for the role. If interested, please submit your CV with a cover letter as early as possible, CV's without a cover letter will not be accepted.

The role may require flexible working hours, including evenings and weekends. Travel to various locations to meet with clients and attend meetings may be required.

AAF is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We encourage applications from all qualified individuals, including those from underrepresented groups.

Contact Information:

• Address 1: 76 Elmer Road, Catford SE6 2ER (Head office and Community Centre)
• Address 2: 16 The Crescent, Beckenham, London BR3 1DU (Admin Office)