Technical Projects Apprentice

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Our rapidly expanding managed services provider based in Leeds is looking to grow our technical team. The ideal candidate will be a tech enthusiast with an interest in computer hardware and ideally experience building and repairing PC\’s.

Responsibilities

• Oversee the setup of new devices (desktops & laptops) for customers.
• Diagnose and repair devices that have come in.
• Reinstall the Windows OS / drivers / software using custom images via Windows Deployment Services.
• Utilise Office 365 and Windows Autopilot to automatically configure AzureAD joined devices.
• Make use of Microsoft Intune to deploy policies and automate configuration.
• Assist the Projects Manager with cloud migrations, cyber security audits, VoIP systems, Wi-Fi, broadband and firewall installations.
• Visit client\’s sites as and when required.

Qualifications

• Driving license & access to a vehicle (preferable but not required)
• Good written and verbal communication skills

Technologies and skills you will learn from this role

• Networking – TCP/IP,DHCP, DNS, VPN, VLAN, Firewalls, routers, broadband, leased lines
• Windows Server 2016-2025, AD, Group policy, NTFS, Shared folders
• Backup & DR – Acronis, Veeam
• RMM – Atera
• PSA – Halo
• Virtualisation – HyperV, VMware ESXi
• VoIP – 3CX
• Salary is the going apprenticeship rate depending on your age
• 20 days annual leave + 8 bank hols + 1 additional day for every year worked (up to a max of 5)
• Christmas week off every year (not deducted from your leave)
• High spec company laptop
• Corporate events / nights out
• Bright HR portal with access to hundreds of discounts/offers
• Employee assistance and wellbeing programme
• Unlimited professional certifications & training

Desired Experience

This is a junior entry level role so no professional experience is required. You will be a tech enthusiast with an interest in computer hardware and ideally experience building and repairing PC\’s.

About Us

We like to think we do a good job looking after our customers’ needs and supporting their businesses. There are many IT providers in the market who are providing poor service, so we are proud to be one of the good ones. We are looking for a strong addition to the team who can help us to grow whilst we continue to maintain this level of care.

Having started up in November 2019 during the height of the pandemic when many businesses we\’re struggling, we buckled down, worked hard and just got on with it. We learned how to grow during a difficult time when just getting an appointment to see someone, was hard enough. Now, we are thriving, with a team of 9.

We are very friendly and open team, honesty and fairness is at the heart of everything we do. Unlike many IT providers, we are not just trying to empty the pockets of our customers. Our approach is to keep our customers happy, all of the time, not just when they first sign-up. Over 5 years we have only lost 3 clients which we believe is testament to our service level.

We want our team to stay with us for the long-term too, so we try to be flexible as an employer. This role is oƯice-based, however, everything we do, all of the systems we use, are all 100% cloud-based. We have been careful since day one to ensure this so that our team can work from anywhere, anytime. Should you need to work from home some days, whether it\’s a doctors appointment or your child\’s school sports day, just give us a heads up.

Our company is part of a group, within our premises there is also a managed print provider, a software firm and a document management provider. Across the group there are around 50 staƯ. We all share communal areas and enjoy a good chin-wag. We also have group-wide social events throughout the year.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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