At a Glance
- Tasks: Support customers post-implementation, enhancing their Aforza platform experience.
- Company: Aforza, a fast-growing start-up transforming the Consumer Goods industry.
- Benefits: Competitive salary, share options, private health cover, and 25 days annual leave.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Join a mission-driven team making a real impact in the Consumer Goods sector.
- Qualifications: 2:1 in Computer Science or related field; coding experience in Java or C#.
The predicted salary is between 40000 - 50000 £ per year.
Aforza is a ground-breaking, fast‑growing start‑up focused on transforming the Consumer Goods industry. Backed by key Silicon Valley investors and built-in partnership with Salesforce, Aforza helps Consumer Goods companies drive significant positive commercial transformation. At Aforza, our values and culture are aligned with how we see the world, and our commitment goes way beyond building great cloud solutions. We want to build applications that our users love, but we also want to make the world a better place. We enable our clients to be more efficient and effective, and we build meaningful partnerships focused on helping them reduce waste by providing best‑in‑class intelligence and automation wherever they conduct their business.
The Aforza Success team is looking for a Managed Services Consultant to ensure that customers continue to drive value from the Aforza platform following implementation. As a Managed Service Consultant, you will support our customers following implementation to help make day‑to‑day enhancements to their Aforza configuration. In this role you will be on the frontlines providing configuration and enhancement support, ensuring a smooth transition to business‑as‑usual following go‑live. With deep product knowledge and a drive to make customers successful, you will help ensure our customers have the best possible experience with the platform.
Requirements
- Be the first point of contact for customers to assist in business‑as‑usual configuration enhancements to customers’ Aforza implementations.
- Leverage your strong project technical and functional skills, helping create and deliver effective solutions.
- Develop and maintain technical expertise in assigned areas of product functionality.
- Demonstrate exceptional analytical, troubleshooting, and problem‑solving expertise.
- Manage customer expectations and the customer experience to maximize customer satisfaction.
- Actively maintain and participate in job‑related training activities.
- Research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, and manage time effectively in a fast‑paced environment.
- Multitask and perform effectively under pressure.
- Pull from and maintain a knowledge base of common customer queries.
- Work as a team player by contributing, learning, and sharing new knowledge; be self‑motivated, flexible, and take initiative.
Qualifications
- A 2:1 or higher in Computer Science or a closely related degree.
- Previous experience of having undertaken significant coding activities in object‑oriented programming languages such as Java or C#.
- Strong verbal and written communication skills.
- Excellent team player, comfortable working independently.
- Strong interpersonal skills with a blend of conviction, diplomacy, and constructive attitude.
- Strong work ethic, initiative, and drive, with bias for action and comfort with data and insight analysis.
Benefits
- Competitive salary.
- Share Options – enrolment in the company’s Share Option Scheme.
- Annual Leave – 25 days of entitlement.
- Private Health Cover.
- Life Insurance.
- Pension – Group Personal Pension Scheme with employer contribution.
- Perkbox – membership giving discounts to retailers you use every day.
Managed Services Consultant employer: Aforza Ltd
Aforza is an exceptional employer that champions innovation and sustainability within the Consumer Goods industry. With a vibrant start-up culture, employees benefit from competitive salaries, share options, and comprehensive health coverage, all while contributing to meaningful projects that drive positive change. The company fosters a collaborative environment that prioritises personal growth and development, ensuring that every team member has the opportunity to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Aforza and its culture. Understand their values and how they align with your own. This will help you show genuine interest and make a lasting impression during your chat.
✨Tip Number 3
Practice your problem-solving skills! As a Managed Services Consultant, you'll need to demonstrate your analytical abilities. Work through common scenarios or case studies to showcase your expertise during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Aforza team.
We think you need these skills to ace Managed Services Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Managed Services Consultant role. Highlight your experience with customer support, technical skills, and any relevant coding experience. We want to see how you can bring value to Aforza!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming the Consumer Goods industry and how your skills align with our mission at Aforza. Let us know what makes you tick!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled challenges or improved processes. We love seeing how you approach problem-solving, especially in fast-paced environments like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aforza Ltd
✨Know Your Stuff
Make sure you have a solid understanding of Aforza's platform and its functionalities. Brush up on your knowledge of object-oriented programming languages like Java or C#, as well as any relevant technical skills. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled challenges or improved processes. Aforza values analytical and troubleshooting expertise, so be ready to discuss how you've used these skills to enhance customer experiences or resolve issues.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Strong verbal and written communication skills are crucial for this role, especially when managing customer expectations. Consider doing mock interviews with friends or using online platforms to refine your delivery.
✨Be a Team Player
Aforza is looking for someone who can collaborate effectively. Be prepared to discuss how you've worked in teams before, contributed to group projects, and shared knowledge with colleagues. Highlight your flexibility and willingness to learn, as these traits will resonate well with the interviewers.
