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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences with luxury products.
- Company: Join the renowned Molton Brown team in a vibrant St Albans store.
- Benefits: Enjoy a competitive hourly rate, generous staff discounts, and 22 days holiday.
- Why this job: Be the face of luxury and make a real impact on customer experiences.
- Qualifications: Excellent communication skills and a passion for luxury are essential.
- Other info: Flexible hours, ongoing development, and a supportive team culture await you.
The predicted salary is between 11 - 16 £ per hour.
We are looking for a dedicated individual, with a passion for luxury to join us as Sales Consultant in our St Albans store. This is a part-time opportunity, working 20 hours per week. As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.
Responsibilities:
- Provide excellent customer service and detailed product knowledge to customers.
- Guide the customer journey from start to finish using a personalized selling approach.
- Deliver sensorial experiences through signature services (e.g., fragrance consultations, hand and arm massages).
- Assist with general store tasks, including stock management, cleaning and replenishment.
What We Are Looking For:
We are looking for people with excellent communication skills, who can demonstrate confidence and the ability to approach any task with a positive, can-do attitude. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values. You must be able to work well in a team, having the drive and motivation to achieve both store and personal KPI’s and have flexibility in your working arrangements to be able to suit business requirements.
What We Can Offer You:
- An hourly rate of £13.20
- A 50% staff discount to use on all of your favourite Molton Brown products
- 22 days holiday + Bank Holidays
- A day off for your birthday
- A monthly store bonus scheme up to 0.35% of retail sales if store targets are reached
- Free product allocation every quarter up to 5 Molton Brown eligible items
- Access to discounts/cashbacks from high street retailers
- Enhanced family leave
- Healthcare Plan
- Wellbeing Support
- Recognition Awards
- Season Ticket Loans / Cycle To Work Scheme
- Company Pension Scheme
- Ongoing development and the opportunity to enhance your skills
- A company where your voice will be heard and your opinion matters
- Learning and development opportunities within our business and across our brands
Molton Brown is part of Kao founded in Japan in 1887. Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.
Having been selected among the World’s Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
Sales Consultant in St Albans employer: AFM - Association Française du Marketing
Contact Detail:
AFM - Association Française du Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant in St Albans
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Molton Brown's products and values. This way, when you walk into that interview, you can show off your passion for luxury and how you can embody the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would guide a customer through their journey in-store. Role-play with a friend or family member to get comfortable with personalised selling approaches.
✨Tip Number 3
Show off your communication skills! During interviews, be confident and articulate. Share examples of how you've successfully worked in a team or handled challenging situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Molton Brown family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Consultant in St Albans
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury shine through! Share experiences that highlight your enthusiasm for high-quality products and how you connect with customers on a personal level.
Highlight Your Customer Service Skills: Make sure to emphasise your excellent communication skills and any previous customer service experience. We want to see how you can create memorable experiences for our customers, so share specific examples!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Show us who you are and how you embody the positive, can-do attitude we’re looking for!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing application and get you one step closer to joining our team!
How to prepare for a job interview at AFM - Association Française du Marketing
✨Know Your Products Inside Out
As a Sales Consultant, you'll need to have detailed product knowledge. Before the interview, make sure you familiarise yourself with the luxury products offered by the company. Understand their features, benefits, and how they can enhance the customer experience. This will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
During the interview, be prepared to discuss your previous customer service experiences. Use specific examples that highlight your ability to provide excellent service and create memorable customer journeys. Think about times when you went above and beyond for a customer, as this aligns perfectly with the role's focus on personalised selling.
✨Demonstrate Team Spirit
The job requires working well in a team, so be ready to talk about your collaborative experiences. Share instances where you contributed to a team goal or supported colleagues. This will show that you have the drive and motivation to achieve both personal and store KPIs, which is crucial for success in this role.
✨Embrace the Luxury Mindset
Since the role is centred around luxury products, convey your passion for luxury during the interview. Discuss what luxury means to you and how it influences your approach to customer service. This will help you connect with the brand's values and demonstrate that you are a good fit for their culture.
