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For Companies At a Glance
- Tasks: Lead the sales team, drive store performance, and create memorable customer experiences.
- Company: Join Molton Brown, a luxury brand with a strong ethical commitment.
- Benefits: Enjoy a competitive hourly rate, generous staff discounts, and a range of perks.
- Why this job: Be a key player in a dynamic environment where your leadership can shine.
- Qualifications: 2+ years in retail with supervisory experience and excellent communication skills.
- Other info: Opportunities for personal growth and a supportive company culture.
The predicted salary is between 11 - 16 £ per hour.
We are looking for an experienced Senior Sales Consultant to help lead the team at our Clarks Village Store on a full-time (30 hour) basis. As a key support to the management team, you will oversee the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPIs. You will be an engaging communicator with a flair for leadership, coaching and training. As a strong brand ambassador, you will model delivering the principles of our customer service program, provide detailed product knowledge to our customers and ensure our sales consultants have the tools to do the same. Using a personalised selling approach, you will see the customer journey from start to finish, including delivering sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store tasks, including stock management, cleaning and replenishment.
Responsibilities
- Oversee the running of the sales floor and drive and motivate the team to achieve store sales and KPIs.
- Model and deliver the principles of our customer service program with detailed product knowledge.
- Coach and train team members, act as a strong brand ambassador, and facilitate the customer journey from start to finish.
- Provide sensorial customer experiences through signature services (e.g., fragrance consultations, hand and arm massages).
- Assist with general store tasks including stock management, cleaning and replenishment.
What We Are Looking For
- Minimum of 2 years’ experience in retail, with supervisory experience.
- Excellent communication skills with the ability to influence and motivate a team to achieve store and personal KPIs.
- High standard of personal grooming, passion for luxury, and alignment with brand values.
- Flexibility in working arrangements to suit business requirements.
What We Can Offer You
- An hourly rate of £13.60
- A 50% staff discount on Molton Brown products
- 22 days holiday + Bank Holidays
- A day off for your birthday
- A quarterly store bonus scheme up to 0.35% of retail sales if store targets are reached
- Free product allocation every quarter up to 5 Molton Brown eligible items
- Access to discounts/cashbacks from high street retailers
- Enhanced family leave
- Healthcare Plan
- Wellbeing Support
- Recognition Awards
- Season Ticket Loans / Cycle To Work Scheme
- Ongoing development and opportunities to enhance your skills
- A company where your voice will be heard and your opinion matters
- Company Pension Scheme
- Learning and development opportunities within our business and across our brands
Senior Sales Consultant employer: AFM - Association Française du Marketing
Contact Detail:
AFM - Association Française du Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Consultant
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Molton Brown's values and products. This way, you can show off your passion for luxury and how you align with their brand ethos.
✨Tip Number 2
Practice your communication skills! As a Senior Sales Consultant, you'll need to motivate and influence your team. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your leadership flair! Think of examples from your past where you've successfully coached or trained a team. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Molton Brown family.
We think you need these skills to ace Senior Sales Consultant
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific experiences that highlight your enthusiasm for customer service and how you've motivated teams in the past.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'leadership', 'coaching', and 'customer journey', to show we’re on the same page about what you can bring to the team.
Highlight Your Experience: Don’t forget to mention your relevant experience, especially any supervisory roles. We want to see how your background aligns with our needs, so be clear about your achievements and how they relate to the Senior Sales Consultant role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Molton Brown!
How to prepare for a job interview at AFM - Association Française du Marketing
✨Know Your Products Inside Out
As a Senior Sales Consultant, you'll need to demonstrate detailed product knowledge. Before the interview, make sure you familiarise yourself with Molton Brown's product range and any signature services they offer. This will not only impress your interviewers but also show that you're genuinely interested in the brand.
✨Showcase Your Leadership Skills
Since this role involves motivating and coaching a team, be prepared to share examples of how you've successfully led a team in the past. Think about specific situations where you influenced others to achieve sales targets or improved team performance. This will highlight your leadership flair.
✨Emphasise Customer Experience
The job focuses heavily on delivering exceptional customer experiences. Be ready to discuss how you would create a personalised selling approach and what strategies you would use to enhance the customer journey. Sharing past experiences where you’ve gone above and beyond for customers can really set you apart.
✨Dress to Impress
Given the luxury nature of the brand, your personal grooming and presentation will be under scrutiny. Dress smartly and ensure you reflect the brand's values in your appearance. This shows that you understand the importance of being a strong brand ambassador right from the start.
