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For Companies At a Glance
- Tasks: Lead the sales team, drive sales, and deliver exceptional customer experiences.
- Company: Join Molton Brown, a luxury brand with a commitment to quality and ethics.
- Benefits: Enjoy a competitive hourly rate, generous discounts, and a supportive work environment.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail setting.
- Qualifications: 2+ years in retail with supervisory experience and excellent communication skills.
- Other info: Opportunities for personal development and a company that values your voice.
The predicted salary is between 28000 - 42000 £ per year.
Overview
The Opportunity
We are looking for an experienced Senior Sales Consultant to help lead the team at our Glasgow Store on a full-time (37.5 hour) basis. You will oversee the running of the sales floor, drive and motivate the team to achieve store sales and KPIs, and act as a strong brand ambassador and customer service leader.
As part of the role, you will model the customer service principles, provide detailed product knowledge to customers, and ensure sales consultants have the tools to do the same. You will guide the customer journey from start to finish, delivering sensorium experiences through signature services such as fragrance consultations or hand and arm massages. You will also assist the team with general store tasks including stock management, cleaning, and replenishment.
Responsibilities
- Oversee the running of the sales floor and support management in achieving store sales and KPIs
- Lead, coach, and train the sales team; communicate effectively and motivate others
- Serve as a brand ambassador; deliver customer service excellence and detailed product knowledge
- Provide sensorium customer experiences through signature services (e.g., fragrance consultations, hand and arm massages)
- Assist the team with stock management, replenishment, and store cleanliness
What We Are Looking For
- Minimum of 2 years’ experience in retail, with supervisory experience
- Excellent communication skills with ability to influence and motivate a team to achieve store and personal KPIs
- High standard of personal grooming and a passion for luxury; alignment with brand values
- Flexibility in working arrangements to meet business requirements
What We Can Offer You
- Hourly rate of £14.20
- 50% staff discount on Molton Brown products
- 22 days holiday + Bank Holidays
- A day off for your birthday
- Quarterly store bonus scheme up to 0.35% of retail sales if targets are reached
- Free product allocation every quarter up to 5 Molton Brown items
- Access to discounts/cashbacks from high street retailers
- Enhanced family leave
- Healthcare plan
- Wellbeing support
- Recognition awards
- Season ticket loans / Cycle to Work scheme
- Ongoing development and opportunities to enhance skills
- Inclusive environment where your voice is heard
- Company pension scheme
- Learning and development opportunities within our business and brands
Molton Brown is part of Kao. Kao is passionate about making a difference with high-quality products and services to create a balanced life that respects customers, employees, and the planet. Our philosophy, the Kao Way, guides us in integrity, innovation, and trust.
How we work
We have been selected among the World\’s Most Ethical Companies for 19 consecutive years. Kao is a purpose-driven company with strong corporate values that emphasizes collaboration to achieve goals and deliver the best for our customers.
Hiring Process
Kao embraces diversity and individual personalities. We welcome applications from all areas of the global community.
Want to learn more
If you feel you are as unique as our products and want to find out why 33,000 people worldwide chose a career with us, please visit https://www.kao.com/emea/en/.
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Senior Sales Consultant employer: AFM - Association Française du Marketing
Contact Detail:
AFM - Association Française du Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Consultant
✨Tip Number 1
Get to know the company inside out! Research Molton Brown's values and products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely connects with our brand.
✨Tip Number 2
Practice your communication skills! As a Senior Sales Consultant, you'll need to engage and motivate your team. Role-play common interview scenarios with a friend or in front of a mirror to nail your delivery and body language.
✨Tip Number 3
Show off your leadership chops! Think of examples from your past where you've successfully led a team or improved sales. We want to hear how you can inspire others to hit those KPIs and create a fantastic customer experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're serious about joining the Molton Brown family and ready to embrace our Kirei Life philosophy.
We think you need these skills to ace Senior Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that align with the Senior Sales Consultant role. Highlight your retail experience, supervisory skills, and any achievements that showcase your ability to drive sales and motivate a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about luxury retail and how your values align with Molton Brown's. Share specific examples of how you've led teams or delivered exceptional customer service in the past.
Showcase Your Communication Skills: As an engaging communicator, it's important to demonstrate this in your application. Use clear and concise language, and don’t shy away from showing your personality. We want to see how you can connect with customers and inspire your team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to our hiring team, and you'll be one step closer to joining our fantastic Molton Brown family!
How to prepare for a job interview at AFM - Association Française du Marketing
✨Know the Brand Inside Out
Before your interview, dive deep into Molton Brown's history, values, and product range. Understanding their commitment to quality and sustainability will help you connect with the brand during your conversation.
✨Showcase Your Leadership Skills
As a Senior Sales Consultant, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or inspired others to achieve sales targets.
✨Engage with Personalised Selling Techniques
Familiarise yourself with personalised selling strategies, especially those related to luxury products. Be ready to discuss how you would create memorable customer experiences, like fragrance consultations or signature services.
✨Dress to Impress
Given the emphasis on personal grooming and luxury, make sure you present yourself impeccably. Your appearance should reflect the brand's high standards, so choose an outfit that aligns with Molton Brown's image.
