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- Tasks: Lead and inspire store teams across London and the South to achieve sales and deliver luxury customer experiences.
- Company: Join Molton Brown, a part of Kao, dedicated to quality and sustainability since 1887.
- Benefits: Enjoy a competitive salary, 50% staff discount, 25 days holiday, and wellness support.
- Why this job: Be part of a purpose-driven company that values your voice and fosters personal growth.
- Qualifications: A-Level education with 5+ years in retail management; strong leadership and communication skills required.
- Other info: Work collaboratively in a diverse environment, shaping your career while making a positive impact.
The predicted salary is between 43200 - 72000 £ per year.
The role We’re seeking an experienced Area Manager to oversee a portfolio of 16 Stores and Outlets across London and the South of the UK. Reporting to the Head of Retail, you’ll be responsible for providing strong leadership, clear direction, and ongoing motivation to store management teams to help achieve net sales and profitability targets. You’ll also play a key role in ensuring each store delivers an exceptional, luxury customer experience by effectively leveraging company tools and resources. This is a field-based role, typically involving store visits four days per week, with one day dedicated to administrative work from home or a designated office.
What You Will Do
- Provide leadership and direction to store management teams, inspiring them to align with the company vision and deliver on sales, business profit, and customer experience.
- Manage and motivate store teams to deliver their KPIs through coaching, performance management, and clear target setting.
- Develop store management teams and individuals through regular visits and conversations—observing performance, identifying areas for improvement, and facilitating growth using the resources available within MB, including colleagues and the DLA.
- Create tailored strategies for each store to drive sales, based on team strengths and opportunities, and covering market trends, customer base, local marketing and events, visual merchandising, and competition.
- Proactively manage recruitment, onboarding, and succession planning to minimize vacancies and attract talented individuals to the business.
- Coach and reinforce retail fundamentals, including customer service, visual merchandising, payroll, and cost management.
- Hold regular team meetings to communicate company objectives, track progress, and highlight short-term milestones necessary for each store to contribute to overall goals. Use these sessions to gather feedback and help influence central functions on issues impacting store performance and ability to deliver sales and business profit.
What We Can Offer You
- A competitive salary and bonus structure
- 50% staff discount to use on all of your favourite Molton Brown products
- 25 days holiday + Bank Holidays
- A day off for your birthday!
- Free product allocation every quarter up to 5 Molton Brown eligible items!
- Access to discounts/cashbacks from high street retailers
- Enhanced family leave
- Private Medical / Healthcare Plan
- Wellbeing Support
- Season Ticket Loans / Cycle To Work Scheme
- Company Pension Scheme
- Ongoing development and the opportunity to enhance your skills
- A company where your voice will be heard and your opinion matters!
- Exclusive access to our e-Learning platform (including access to qualifications, certifications and memberships)
What You Will Need
- Educated to A-Level standard, ideally with a degree
- Minimum 5 years’ experience in retail, with at least 3 years in a senior store management or equivalent role (e.g. Retail Operations, Training, or Visual Merchandising)
- Proven track record in people and team management over 3+ years
- Strong leadership and people development skills
- Excellent team player and communicator
- Commercially aware with a customer-first mindset
- Organised, with good planning and time management
- Decisive and able to manage long-term objectives
- Basic Excel proficiency
Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people\’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.
How we work: Having been selected among the World\’s Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit #J-18808-Ljbffr
London and South Area Manager employer: AFM - Association Française du Marketing
Contact Detail:
AFM - Association Française du Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London and South Area Manager
✨Tip Number 1
Familiarise yourself with Molton Brown's brand values and customer experience standards. Understanding their commitment to quality and luxury will help you align your leadership style with their expectations during interviews.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to lead and develop teams effectively. Highlight instances where you've successfully driven sales or improved customer experiences in a retail environment.
✨Tip Number 3
Research the current market trends and challenges in the retail sector, particularly in London and the South. Being knowledgeable about local competition and customer preferences will show your proactive approach and strategic thinking.
✨Tip Number 4
Network with current or former employees of Molton Brown if possible. Gaining insights into the company culture and expectations can give you an edge and help you tailor your approach during the hiring process.
We think you need these skills to ace London and South Area Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly any leadership roles. Emphasise your achievements in driving sales and improving customer experiences, as these are key aspects of the Area Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and leadership. Mention specific examples of how you've motivated teams and achieved KPIs in previous roles. Show that you understand the company's values and how you can contribute to their vision.
Highlight Relevant Skills: Focus on skills that align with the job description, such as team management, strategic planning, and customer service excellence. Use concrete examples to demonstrate your proficiency in these areas, especially your ability to coach and develop store teams.
Showcase Your Understanding of the Brand: Research Molton Brown and incorporate your understanding of their brand values and customer experience into your application. This shows that you are not only interested in the role but also in the company’s mission and culture.
How to prepare for a job interview at AFM - Association Française du Marketing
✨Showcase Your Leadership Skills
As an Area Manager, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, how you motivated them, and the results achieved. Use specific examples to illustrate your ability to inspire and develop others.
✨Understand the Company Culture
Familiarise yourself with Molton Brown's values and corporate philosophy. During the interview, demonstrate how your personal values align with theirs, especially regarding integrity, innovation, and respect for the environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare scenarios where you've successfully managed challenges in retail, such as improving store performance or handling team conflicts.
✨Highlight Your Commercial Awareness
Discuss your understanding of market trends and customer behaviour. Be ready to share how you've used this knowledge to drive sales and improve customer experience in previous roles, showcasing your strategic thinking.
