At a Glance
- Tasks: Manage customer orders and ensure timely delivery while coordinating with various teams.
- Company: Join Kao, a globally recognised ethical company with a strong team culture.
- Benefits: Enjoy flexible working, competitive salaries, and a focus on employee wellbeing.
- Other info: Opportunities for learning and development in a supportive environment.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: 3 years in order management, strong communication skills, and SAP experience preferred.
The predicted salary is between 29700 - 36300 £ per year.
Customer Logistics Coordinator, UK & Export
We are Kao, listed as one of the world’s most ethical companies for the last 20 years.
Our corporate philosophy, The Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.
About ourrole
As a Customer Logistics Coordinator, you will manage UK domestic and export customer orders from receipt through to final delivery, ensuring accurate billing and the consistent achievement of On-Time, In-Full (OTIF) service levels in line with Kao standards.
You will coordinate EDI processes and maintain the EDI database, ensuring accurate data management and the smooth flow of customer orders.
Working closely with Commercial, Finance, and Supply Chain teams, as well as external customers and third-party logistics providers, you will build strong relationships and act as a trusted point of contact.
By providing proactive communication, resolving issues efficiently, and delivering operational expertise, you will help ensure an outstanding customer experience and seamless order fulfilment.
What you will do
- Manage customer orders from receipt through to delivery and billing, working closely with 3PL partners and customers to achieve OTIF service levels in line with Kao standards.
Build relationships with Commercial teams, Finance, and customer logistics contacts to improve supply chain efficiency, service levels, and cost performance.
- Manage order shortages, delivery failures, returns, and claims in collaboration with customers and 3PL partners.
Monitor and report customer service levels, driving improvements with Commercial teams and logistics providers.
- Coordinate order prioritisation with Commercial teams and 3PL partners to support business targets, including month-end, year-end, promotions, and product launches.
Proactively manage stock shortages and allocation processes with internal teams and customers.
- Ensure seamless EDI operations for orders, invoices, and shipping documents by maintaining customer and material databases.
Coordinate new EDI customer set-ups and maintain SAP customer master data, pricing, and related conditions to support accurate and uninterrupted order processing.
- Support the Manager in reviewing and improving logistics processes, service performance, and costs, including during budget and forecasting activities.
Provide support and coverage for European Customer Logistics colleagues during periods of absence.
What you will need
- Minimum 3 years’ experience in order management, with a focus on logistics and export shipping operations.
- Proven experience managing relationships with internal and external customers, ideally within FMCG, export, distribution, or major retail environments.
- Degree educated in a relevant discipline with fluent English communication skills.
- Experience with SAP is preferred.
- Microsoft Office skills, including intermediate Excel capability (advanced formulas, Pivot Tables, charts, and conditional formatting) and good knowledge of Outlook, Word, and Power Point.
- A collaborative team player with the ability to work effectively in a matrix organisation, demonstrating enthusiasm, self-motivation, and a proactive approach.
- Attention to detail, problem-solving and decision-making skills, with a results-driven mindset.
- Excellent communication and relationship-building skills, with a positive customer-focused attitude.
At Kao, we believe the diversity of our teams strengthens our global mission.
Here wetrust andrespect each other, collaborating in a friendly and inclusive work environment to achievegreatresults.
Whatyou can expect from us
- An entrepreneurialenvironmentwhere passionate and innovative teams come together.
- Respect, teamwork and collaboration are at the heart of how we work.
- A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, our Charity Committee, and DE&I communities
- A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension schemes, insurance options, and more…
- Learning and development opportunities
Your voice matters here, we value entrepreneurial thinking and innovation from our teams.
- To find out why 33,000 people across the Globe work at Kao please visit:
- Job Title Customer Logistics Coordinator, UK & Export
- #J-18808-Ljbffr
Customer Logistics Coordinator, UK & Export employer: AFM - Association Française du Marketing
AFM - Association Française du Marketing is an exceptional employer that values creativity and collaboration, offering a dynamic work environment where your expertise in luxury packaging and print can truly shine. With competitive salaries, flexible working options, and a strong focus on employee well-being, you will find ample opportunities for professional growth and development within a supportive team culture. Join us to make a meaningful impact in the marketing industry while enjoying the unique advantages of working in a vibrant location.
Contact Details:
AFM - Association Française du Marketing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Logistics Coordinator, UK & Export
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like AFM - Association Française du Marketing and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at AFM - Association Française du Marketing!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like AFM - Association Française du Marketing keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Logistics Coordinator, UK & Export
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to AFM - Association Française du Marketing:This is your chance to really connect with the team at AFM - Association Française du Marketing. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at AFM - Association Française du Marketing
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with AFM - Association Française du Marketing.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show AFM - Association Française du Marketing that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at AFM - Association Française du Marketing. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
