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For Companies At a Glance
- Tasks: Lead the sales team, drive store performance, and create memorable customer experiences.
- Company: Join Molton Brown, a luxury brand with a strong ethical commitment.
- Benefits: Enjoy a competitive hourly rate, generous staff discounts, and a supportive work environment.
- Why this job: Be a key player in a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 2+ years in retail with supervisory experience and excellent communication skills.
- Other info: Opportunities for personal growth and development in a diverse and inclusive workplace.
The predicted salary is between 22000 - 36000 £ per year.
We are looking for an experienced Senior Sales Consultant to help lead the team at our Clarks Village Store on a full-time (30 hour) basis. As a key support to the management team, you will oversee the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPIs. You will be an engaging communicator with a flair for leadership, coaching and training. As a strong brand ambassador, you will model delivering the principles of our customer service program, provide detailed product knowledge to our customers and ensure our sales consultants have the tools to do the same. Using a personalised selling approach, you will see the customer journey from start to finish, including delivering sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store tasks, including stock management, cleaning and replenishment.
Responsibilities
- Oversee the running of the sales floor and drive and motivate the team to achieve store sales and KPIs.
- Model and deliver the principles of our customer service program with detailed product knowledge.
- Coach and train team members, act as a strong brand ambassador, and facilitate the customer journey from start to finish.
- Provide sensorial customer experiences through signature services (e.g., fragrance consultations, hand and arm massages).
- Assist with general store tasks including stock management, cleaning and replenishment.
What We Are Looking For
- Minimum of 2 years' experience in retail, with supervisory experience.
- Excellent communication skills with the ability to influence and motivate a team to achieve store and personal KPIs.
- High standard of personal grooming, passion for luxury, and alignment with brand values.
- Flexibility in working arrangements to suit business requirements.
What We Can Offer You
- An hourly rate of £13.60
- A 50% staff discount on Molton Brown products
- 22 days holiday + Bank Holidays
- A day off for your birthday
- A quarterly store bonus scheme up to 0.35% of retail sales if store targets are reached
- Free product allocation every quarter up to 5 Molton Brown eligible items
- Access to discounts/cashbacks from high street retailers
- Enhanced family leave
- Healthcare Plan
- Wellbeing Support
- Recognition Awards
- Season Ticket Loans / Cycle To Work Scheme
- Ongoing development and opportunities to enhance your skills
- A company where your voice will be heard and your opinion matters
- Company Pension Scheme
- Learning and development opportunities within our business and across our brands
Senior Sales Consultant in Chester-le-Street employer: AFM - Association Française du Marketing
Contact Detail:
AFM - Association Française du Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Consultant in Chester-le-Street
✨Tip Number 1
Get to know the company inside out! Research Molton Brown's values, products, and customer service approach. This will help you connect your experience with what they’re looking for, making you stand out in interviews.
✨Tip Number 2
Practice your communication skills! As a Senior Sales Consultant, you'll need to influence and motivate your team. Role-play common scenarios or questions you might face during the interview to boost your confidence.
✨Tip Number 3
Show off your leadership flair! Think of examples from your past where you've successfully led a team or improved sales. Be ready to share these stories to demonstrate your capability as a strong brand ambassador.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Molton Brown.
We think you need these skills to ace Senior Sales Consultant in Chester-le-Street
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your retail experience, especially any supervisory roles. We want to see how you've led teams and driven sales in the past, so don’t hold back on those achievements!
Be a Brand Ambassador: Since you'll be representing our brand, let your passion for luxury shine through in your application. Share examples of how you've embodied brand values and delivered exceptional customer service.
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we're looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at AFM - Association Française du Marketing
✨Know Your Products Inside Out
As a Senior Sales Consultant, you'll need to demonstrate detailed product knowledge. Before the interview, make sure you familiarise yourself with Molton Brown's product range and any signature services they offer. This will not only impress your interviewers but also show that you're genuinely interested in the brand.
✨Showcase Your Leadership Skills
Since this role involves motivating and coaching a team, be prepared to share examples of how you've successfully led a team in the past. Think about specific situations where you influenced others to achieve sales targets or improved team performance. This will highlight your leadership flair.
✨Engage with Customer Experience Scenarios
The interview may include questions about delivering exceptional customer experiences. Prepare to discuss how you would approach a fragrance consultation or a hand and arm massage. Use examples from your previous roles to illustrate your ability to create memorable customer journeys.
✨Demonstrate Flexibility and Passion
Molton Brown values flexibility and a passion for luxury. Be ready to discuss how you've adapted to changing business needs in the past and why you love working in retail, especially in a luxury environment. This will show that you align with their brand values and are committed to contributing positively to the team.
