At a Glance
- Tasks: Lead Salesforce.com strategies and manage CRM capabilities for a global telecom leader.
- Company: Join AFL, a top manufacturer in fiber optic technology with a commitment to employee growth.
- Benefits: Enjoy flexible work options, competitive pay, and comprehensive health benefits.
- Other info: Opportunities for career advancement in a supportive and innovative company culture.
- Why this job: Make a real impact by optimising Salesforce solutions in a dynamic environment.
- Qualifications: 10+ years of Salesforce experience and strong leadership skills required.
The predicted salary is between 75600 - 92400 £ per year.
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world.
Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $4B in revenue, and employ approximately 12,000 associates worldwide.
At AFL, we recognize that our employees are our greatest asset.
We hire and train each individual, investing in them to ensure success in their careers.
With a commitment to professional development and growth, let us connect you to your next career opportunity.
What We Offer
- A hybrid in office schedule for qualifying employees
- Flexible time off policy
- 401K Company match (up to 4% - dollar for dollar)
- Professional development, training, and tuition reimbursement programs
- Excellent medical, dental, vision, and life insurance policy options
- Opportunities for career advancement with an industry leading company!
We are seeking an experienced Salesforce. com Application Manager to lead enterprise CRM capabilities across Sales Cloud (leads – Opportunities - Quotes), Experience Cloud Service Cloud, and Field Service reporting directly to the Director, Enterprise Business Applications.
This role serves as a strategic partner between business stakeholders and IT, leading the design, planning, deliveryand optimization of Salesforce. com solutions.
The position includes direct leadership of the application team including Salesforce Administrators, Business Analysts, Solutions Architectsand Developers.
Responsibilities
- Salesforce. com Strategy
- Salesforce Strategy & Leadership: Define CRM strategy, roadmap, and alignment with enterprise priorities.
- Demand & Workstream Leadership: Manage intake, backlog, prioritization, and delivery of enhancements.
- Stakeholder Engagement: Serve as liaisonbetween business and IT; lead discovery sessions, requirements gathering and solution design.
- Project / Enhancement Management and Execution
- Lead implementation activities through all phases of the project lifecycle.
- Support project planning, scope definition, timelines, resource coordination, and delivery management.
- Collaborate with on/offshore/third party vendors and cross-functional teams to support continuous delivery and operational excellence.
- Identifyproject risks, dependencies, and mitigation strategies to ensure successful project outcomes.
- Testing & QA: Ensure quality through testing, UAT, and release.
- Change Management: Drive user adoption through training, communication, and support.
- Leadership& Communication
- Serve as the primary interface between business stakeholders and IT, acting as the trusted advisor for all Salesforce. com capabilities, strategy, and delivery.
- Establish and maintainstrong relationships with business leadership and key.
- Lead stakeholder engagement across all levels of the organization, facilitatingalignment on business needs, priorities, and expected outcomes.
- Actively manage stakeholder expectations through clear communication of scope, timelines, risks, and trade-offs, ensuring alignment between business goals and system capabilities.
- Lead prioritization and backlog management in partnership with business stakeholders, aligning demand with strategic objectivesand team capacity.
- Serve as the voice of the business within IT, ensuring solutions are aligned to real businessneeds, standardized processes, and best practices.
- Facilitate decision-making by presenting options, recommendations, and impactsto stakeholders, enabling informed business and technology decisions.
- Products, Pricing and Sales Operations Processes
- Partner with Sales and Sales Operations teams to define and standardize end-to-end sales processes (lead-to-opportunity, opportunity-to-quote, quote-to-order) within Salesforce.
- Understand and govern product data models including quotable product creation, product hierarchies, pricing structures, sales agreement pricing, and discounting procedures.
- Lead the design and on-going support / optimization of Configure, Price, Quote (CPQ)and Revenue Cloud capabilities, including product configuration, pricing rules, discounting logic, and quote generation processes.
- Establish and maintainpricing frameworks, including price books, contract pricing, and customer‑specific pricing agreements, ensuring scalability and consistency across regions and business units.
- Drive system controls around pricing approvals, discount thresholds, and quote validation.
- Identify and resolve process gaps and inefficiencies in quoting, pricing, and opportunity management (e. g., manual workarounds, inconsistent pricing application, approval bottlenecks).
- Lead continuous improvement of opportunity and pipeline management processes, including funnel hygiene, forecasting accuracy, and alignment to IBP/S&OP inputs.
- Team Leadership
- Team Leadership: Develop and mentor team; establishstandards and best practices.
- Assign/reassign resources to work on enhancements/projects based on priorities and team capacity.
- Communicate team issues (HR or project delivery) and work with the Director of Enterprise Business Applications to resolve issues.
- Conduct annual review cycle of workstream members.
- Co-Ordinate and track vacation schedules and manage IT support coverage as required.
- Required Qualifications
- Bachelor’s degree in Information Systems, Business, or related field
- 10+ years of Salesforce or CRM application experience
- 2 – 5 years of Sales Operations Experience
- 5+ years of leadershipand team managementexperience
- Experienceimplementing andmaintainingthe following; Sales Cloud, Service Cloud, Experience Cloud, Field Service (Revenue Cloud Implementation experience is a major plus)
- Strong knowledge of integrations and data architecture
- Experience in enterprise/global environments
- Strong communicationand stakeholder management skills
- Preferred Qualifications
- Sales Operations Experience (Major Plus)
- Strong Project Management(PMPCertification)
- ERP integration experience (Oracle EBS)
- Familiarity with Service Now for Incident Management
- Experience managing external partners and global teams
- Core Competencies
- Salesforce Leadership
- CRM Strategy
- Stakeholder Engagement
- Process Optimization
- Data Governance
- Agile Delivery
- Team Development
- Continuous Improvement Mindset
- #J-18808-Ljbffr
Salesforce.com Commercial Application Manager in Thurso employer: AFL
AFL is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the fast-paced field of optical fiber network infrastructure. With a strong commitment to employee growth, AFL provides ample opportunities for professional development and career advancement, all while enjoying the flexibility of a hybrid working model in Milton Keynes. Join a team that values your contributions and supports your journey towards meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce.com Commercial Application Manager in Thurso
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at AFL or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to AFL.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like AFL.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like AFL that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Salesforce.com Commercial Application Manager in Thurso
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at AFL.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at AFL and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at AFL
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If AFL uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
