AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $4B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. What We Offer A hybrid in office schedule for qualifying employees Flexible time off policy 401K Company match (up to 4% - dollar for dollar) Professional development, training, and tuition reimbursement programs Excellent medical, dental, vision, and life insurance policy options Opportunities for career advancement with an industry leading company! We are seeking an experienced Salesforce.com Application Manager to lead enterprise CRM capabilities across Sales Cloud (leads – Opportunities - Quotes), Experience Cloud Service Cloud, and Field Service reporting directly to the Director, Enterprise Business Applications. This role serves as a strategic partner between business stakeholders and IT, leading the design, planning,deliveryand optimization of Salesforce.com solutions. The position includes direct leadership of the application team including Salesforce Administrators, Business Analysts, SolutionsArchitectsand Developers. Responsibilities Salesforce.comStrategy Salesforce Strategy lead discovery sessions,requirements gathering and solution design. Project / Enhancement Management and Execution Lead implementation activities through all phases of the project lifecycle. Support project planning, scope definition, timelines, resource coordination, and delivery management. Collaborate with on/offshore/third party vendors and cross-functional teams to support continuous delivery and operational excellence. Identifyproject risks, dependencies, and mitigation strategies to ensure successful project outcomes. Testing establishstandards and best practices. Assign/reassign resources to work on enhancements/projects based on priorities and team capacity. Communicate team issues (HR or project delivery) and work with the Director of Enterprise Business Applications to resolve issues. Conduct annual review cycle of workstream members. Co-Ordinate and track vacation schedules and manage IT support coverage as required. Required Qualifications Bachelor’s degree in Information Systems, Business, or related field 10+ years of Salesforce or CRM application experience 2 – 5 years of Sales Operations Experience 5+ years of leadershipand team managementexperience Experienceimplementing andmaintainingthe following; Sales Cloud, Service Cloud, Experience Cloud, Field Service (Revenue Cloud Implementation experience is a major plus) Strong knowledge of integrations and data architecture Experience in enterprise/global environments Strong communicationand stakeholder management skills Preferred Qualifications Sales Operations Experience (Major Plus) StrongProjectManagement(PMPCertification) ERP integration experience (Oracle EBS) Familiarity with ServiceNow for Incident Management Experience managing external partners and global teams Core Competencies Salesforce Leadership CRM Strategy Stakeholder Engagement Process Optimization Data Governance Agile Delivery Team Development Continuous ImprovementMindset #J-18808-Ljbffr
Salesforce.com Commercial Application Manager in Highland employer: AFL
AFL is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the fast-paced field of optical fiber network infrastructure. With a strong commitment to employee growth, AFL provides ample opportunities for professional development and career advancement, all while enjoying the flexibility of a hybrid working model in Milton Keynes. Join a team that values your contributions and supports your journey towards meaningful and rewarding employment.
