At a Glance
- Tasks: Lead technical sales for innovative AI products and design solutions for enterprise clients.
- Company: Join Afiniti, a global leader in AI-driven customer engagement solutions.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Dynamic role with global collaboration and the chance to influence major enterprise deals.
- Why this job: Shape the future of customer interactions with cutting-edge technology and make a real impact.
- Qualifications: 7+ years in sales engineering with expertise in AI and SaaS architectures.
The predicted salary is between 80000 - 100000 £ per year.
About Afiniti
Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high-touch managed services to product-led growth.
Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com.
Our Vision
Afiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.
Our Ways of Working
At Afiniti, how we work is just as important as what we achieve. Our Ways of Working are ten guiding principles that define the standards and behaviours we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients.
These principles are not abstract values — they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter. Together, they encourage us to be intentional in how we prioritise and execute, to confront challenges directly, and to embrace the richness of our global community with respect and openness. By living these principles consistently, we build a culture that is ambitious, respectful, and relentlessly focused on meaningful impact.
The Role
The Lead Sales Engineer – New Products is a customer-facing, technically deep role focused on supporting the go-to-market success of Afiniti's newest products. This individual partners closely with Sales Executives, Product, and Customer Success to articulate value, demonstrate capabilities, and design solutions for enterprise customers.
This role supports global sales efforts and plays a key role in helping establish a global standard for how Sales Engineering supports Afiniti's new product portfolio. The Lead Sales Engineer will help define best practices, reusable assets, and engagement models that can scale globally. This is a builder role, ideal for someone who enjoys working with evolving products, shaping sales motions, and translating complex technology into clear business outcomes.
What Will Be Your Key Deliverables
- Pre-Sales Technical Engagement
- Partner with Sales to support enterprise sales cycles for Afiniti's new products.
- Act as the technical expert in customer engagements, including discovery, solution design, and product demonstrations.
- Translate customer business use cases into technical and architectural solutions.
- Engage CTO, CIO, architecture, and operations stakeholders to position solution design and deployment approaches.
- New Product Enablement & Go-To-Market (GTM) Support
- Serve as a core contributor to go-to-market execution for new products.
- Support product launches through sales enablement, field readiness, and messaging refinement.
- Establish global standards for Sales Engineer engagement models, best practices, and delivery excellence across regions.
- Solution Design & Architecture
- Design end-to-end solutions leveraging Afiniti's agentic AI and contact center integrations.
- Advise customers on architecture, integration patterns, and deployment approaches.
- Lead technical strategy for complex opportunities, pilots, and PoCs through technical validation.
- Support proof-of-concept (POC) and pilot engagements.
- Drive technical validation, risk mitigation, and solution confidence to accelerate deal progression and improve win rates.
- Create reference architectures, demo environments, and playbooks to scale product adoption globally.
- Agentic AI & Contact Center Expertise
- Demonstrate deep expertise in agentic AI, conversational AI, and contact center technologies.
- Stay current on industry trends, emerging technologies, and competitive solutions.
- Cross-Functional Collaboration
- Partner with Product teams to relay customer insights and technical feedback.
- Collaborate with Customer Success to ensure seamless handoff from pre-sales to post-sales.
- Partner with Sales to shape technical approach within account plans across major opportunities.
Who You Are
Experience
You bring 7+ years of experience as a Sales Engineer, Solutions Engineer, or similar technical pre-sales role, with proven ability to support enterprise or mid-market sales cycles. You have experience in agentic AI, conversational AI, or contact center software environments, and a strong understanding of enterprise SaaS architectures and integrations.
Technical Skills
Strong understanding of enterprise SaaS architectures and integrations. Ability to communicate complex technical concepts to both technical and non-technical audiences. Experience with CCaaS platforms or contact center ecosystems (preferred). Familiarity with AI-driven workflow orchestration or automation platforms (preferred).
Behavioral Traits
Builder mindset, comfortable working with evolving products and shaping new sales motions. Strong analytical thinking with the ability to translate complex technology into clear business outcomes. Excellent communication and collaboration skills across stakeholder levels. Adaptable and thrives in global, distributed team environments. Willingness and ability to be based in Dublin, Ireland.
What Success Looks Like
In this role, you will be successful if you:
- Accelerate adoption of Afiniti's new agentic AI products through credible, consistent technical engagement.
- Improve win rates in complex enterprise sales cycles through strong solution design and technical validation.
- Establish a scalable global standard for Sales Engineering practice and engagement models.
- Act as a trusted bridge between product innovation and measurable customer outcomes.
- Build reusable assets, reference architectures, demo environments, playbooks — that scale globally.
Why Should You Apply
This is an opportunity to play a pivotal role in Afiniti's next phase of growth, bringing new agentic AI products to market and shaping how the world's largest brands serve their customers. You will have the autonomy to define how Sales Engineering operates globally, work closely with product and sales leadership, and directly influence some of the most complex and exciting enterprise deals in the market. If you thrive at the intersection of deep technology and business impact, this role offers a unique platform to build something that scales.
We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. Our policy is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex, gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law.
Lead Sales Engineer in York employer: Afiniti
Afiniti is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals looking to make a meaningful impact in the AI-driven technology space. With a commitment to employee growth, Afiniti offers opportunities to shape global sales strategies and engage with cutting-edge products, all while being part of a diverse and inclusive team based in the vibrant UK market. The company's focus on actionable principles ensures that every team member contributes to delivering outcomes that matter, creating a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Sales Engineer in York
✨Tip Number 1
Network like a pro! Reach out to current employees at Afiniti on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding Afiniti's products inside out. Dive into their AI solutions and think about how you can contribute to their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain complex technical concepts in simple terms. This will showcase your communication skills and ability to connect with both technical and non-technical audiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Afiniti team.
We think you need these skills to ace Lead Sales Engineer in York
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to work with cutting-edge AI solutions and help shape the future of customer interactions.
Tailor Your Experience:Make sure to highlight your relevant experience in sales engineering or similar roles. We’re looking for someone who can translate complex tech into clear business outcomes, so give us examples that showcase your skills in this area!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and how they align with our needs at Afiniti.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Lead Sales Engineer position. We can’t wait to hear from you!
How to prepare for a job interview at Afiniti
✨Know Your Tech Inside Out
As a Lead Sales Engineer, you'll need to demonstrate a deep understanding of agentic AI and contact centre technologies. Brush up on the latest trends and be ready to discuss how these technologies can solve real business problems for potential clients.
✨Showcase Your Communication Skills
You'll be translating complex technical concepts into clear business outcomes. Practice explaining your past projects or experiences in a way that both technical and non-technical audiences can understand. This will show your ability to bridge the gap between tech and business.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical customer scenarios. Think about how you would approach solution design and technical validation in these situations. Having a structured thought process will impress your interviewers.
✨Align with Their Values
Afiniti values urgency, discipline, and innovation. Familiarise yourself with their guiding principles and think of examples from your experience that demonstrate how you embody these traits. This alignment can set you apart as a candidate who truly fits their culture.
