At a Glance
- Tasks: Lead technical engagement and support sales cycles for innovative AI products.
- Company: Join Afiniti, a leader in AI-driven customer solutions with a global impact.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Dynamic role with the chance to influence major enterprise deals globally.
- Why this job: Shape the future of customer interactions with cutting-edge technology and make a real difference.
- Qualifications: 7+ years in Sales Engineering with expertise in AI and SaaS architectures.
The predicted salary is between 80000 - 100000 € per year.
Location: London | United Kingdom
About Afiniti
Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high-touch managed services to product-led growth. Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers.
Our Vision
Afiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.
Our Ways of Working
At Afiniti, how we work is just as important as what we achieve. Our Ways of Working are ten guiding principles that define the standards and behaviours we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients. These principles are not abstract values — they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter. Together, they encourage us to be intentional in how we prioritise and execute, to confront challenges directly, and to embrace the richness of our global community with respect and openness. By living these principles consistently, we build a culture that is ambitious, respectful, and relentlessly focused on meaningful impact.
The Role
The Lead Sales Engineer – New Products is a customer-facing, technically deep role focused on supporting the go-to-market success of Afiniti's newest products. This individual partners closely with Sales Executives, Product, and Customer Success to articulate value, demonstrate capabilities, and design solutions for enterprise customers. This role supports global sales efforts and plays a key role in helping establish a global standard for how Sales Engineering supports Afiniti's new product portfolio. The Lead Sales Engineer will help define best practices, reusable assets, and engagement models that can scale globally. This is a builder role, ideal for someone who enjoys working with evolving products, shaping sales motions, and translating complex technology into clear business outcomes.
What Will Be Your Key Deliverables
- Pre-Sales Technical Engagement: Partner with Sales to support enterprise sales cycles for Afiniti's new products. Translate customer business use cases into technical and architectural solutions. Engage CTO, CIO, architecture, and operations stakeholders to position solution design and deployment approaches.
- New Product Enablement & Go‑To‑Market (GTM) Support: Support product launches through sales enablement, field readiness, and messaging refinement. Establish global standards for Sales Engineer engagement models, best practices, and delivery excellence across regions. Design end‑to‑end solutions leveraging Afiniti's agentic AI and contact center integrations. Advise customers on architecture, integration patterns, and deployment approaches. Lead technical strategy for complex opportunities, pilots, and PoCs through technical validation. Drive technical validation, risk mitigation, and solution confidence to accelerate deal progression and improve win rates. Create reference architectures, demo environments, and playbooks to scale product adoption globally.
- Agentic AI & Contact Center Expertise: Stay current on industry trends, emerging technologies, and competitive solutions. Partner with Product team to relay customer insights and technical feedback. Collaborate with Customer Success to ensure seamless hand‑off from pre‑sale to post‑sale. Partner with Sales to shape a technical approach within account plans across major opportunities.
Who You Are
Experience: You bring 7+ years of experience as a Sales Engineer, Solutions Engineer, or similar technical pre‑sales role, with proven ability to support enterprise or mid‑markets sales cycles. You have experience in agentic AI, conversational AI, or contact centre software environments, and a strong understanding of enterprise SaaS architectures and integrations.
Technical Skills:
- Strong understanding of enterprise SaaS architectures and integrations.
- Experience with CCaaS platforms or contact centre ecosystems (preferred).
- Familiarity with AI‑driven workflow orchestration or automation platforms (preferred).
- Builder mindset, comfortable working with evolving products and shaping new sales motions.
- Strong analytical thinking with the ability to translate complex technology into clear business outcomes.
- Adaptable and thrives in global, distributed team environments.
- Willingness and ability to be based in Dublin, Ireland.
What Success Looks Like
- Accelerate adoption of Afiniti's new agentic AI products through credible, consistent technical engagement.
- Improve win rates in complex enterprise sales cycles through strong solution design and technical validation.
- Act as a trusted bridge between product innovation and measurable customer outcomes.
- Build reusable assets, reference architectures, demo environments, playbooks – that scale globally.
Why Should You Apply
This is an opportunity to play a pivotal role in Afiniti's next phase of growth—bringing new agentic AI products to market and shaping how the world's largest brands serve their customers. You will have the autonomy to define how Sales Engineering operates globally, work closely with product and sales leadership, and directly influence some of the most complex and exciting enterprise deals in the market. If you thrive at the intersection of deep technology and business impact, this role offers a unique platform to build something that scales.
Equal Employment Opportunity Statement
We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in every one who is a part of the Afiniti team. Our policy is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex, gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law.
Lead Sales Engineer in London employer: Afiniti
Afiniti is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals looking to make a meaningful impact in the AI-driven technology space. With a commitment to employee growth, Afiniti offers opportunities to shape global sales strategies and engage with cutting-edge products, all while being part of a diverse and inclusive team based in London. The company's focus on actionable principles ensures that every team member contributes to delivering outstanding customer experiences and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Sales Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Lead Sales Engineer role.
✨Tip Number 2
Show off your skills! Prepare a killer demo or presentation that showcases your technical expertise and how you can add value to Afiniti's products. This is your chance to shine and demonstrate your understanding of agentic AI.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to the hiring team at Afiniti through our website. Express your interest and share how your experience aligns with the Lead Sales Engineer role.
✨Tip Number 4
Follow up! After interviews or networking events, send a thank-you note or a quick message to keep the conversation going. It shows your enthusiasm and keeps you top of mind for the hiring team.
We think you need these skills to ace Lead Sales Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Sales Engineer role. Highlight your experience with AI-driven solutions and enterprise SaaS architectures, as these are key to what we do at Afiniti.
Showcase Your Technical Skills:Don’t just list your skills; demonstrate how you've used them in past roles. We want to see how you’ve translated complex technology into business outcomes, especially in sales cycles.
Be Authentic:Let your personality shine through in your application. We value a builder mindset and adaptability, so share examples of how you've thrived in dynamic environments or tackled challenges head-on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves and helps us get to know you better!
How to prepare for a job interview at Afiniti
✨Know Your Tech Inside Out
As a Lead Sales Engineer, you'll need to demonstrate a strong understanding of enterprise SaaS architectures and integrations. Brush up on your knowledge of agentic AI and contact centre ecosystems. Be ready to discuss how these technologies can translate into business outcomes for potential clients.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical challenges in previous roles. Think about specific instances where you translated customer needs into effective solutions. This will highlight your analytical thinking and ability to engage with stakeholders at various levels.
✨Familiarise Yourself with Afiniti's Products
Take the time to understand Afiniti's new products and their unique selling points. Be prepared to articulate how these products can enhance customer lifetime value and operational efficiency. This knowledge will help you position yourself as a credible partner during the interview.
✨Emphasise Collaboration and Communication
Since this role involves working closely with Sales, Product, and Customer Success teams, be ready to discuss your experience in collaborative environments. Share how you've successfully communicated complex technical concepts to non-technical stakeholders, ensuring everyone is aligned towards common goals.
