Lead Technical Sales Engineer

Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high-touch managed services to product-led growth. Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. Afiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.

The Lead Sales Engineer – New Products is a customer-facing, technically deep role focused on supporting the go-to-market success of Afiniti's newest products. This individual partners closely with Sales Executives, Product, and Customer Success to articulate value, demonstrate capabilities, and design solutions for enterprise customers. This role supports global sales efforts and plays a key role in helping establish a global standard for how Sales Engineering supports Afiniti's new product portfolio. The Lead Sales Engineer will help define best practices, reusable assets, and engagement models that can scale globally. This is a builder role, ideal for someone who enjoys working with evolving products, shaping sales motions, and translating complex technology into clear business outcomes.

Pre-Sales Technical Engagement

• Partner with Sales to support enterprise sales cycles for Afiniti's new products.
• Support product launches through sales enablement, field readiness, and messaging refinement.
• Establish global standards for Sales Engineer engagement models, best practices, and delivery excellence across regions.
• Design end-to-end solutions leveraging Afiniti's agentic AI and contact center integrations.
• Lead technical strategy for complex opportunities, pilots, and PoCs through technical validation.
• Drive technical validation, risk mitigation, and solution confidence to accelerate deal progression and improve win rates.

Agentic AI & Contact Center Expertise

• Demonstrate deep expertise in agentic AI, conversational AI, and contact center technologies.
• Collaborate with Customer Success to ensure seamless handoff from pre-sales to post-sales.
• Partner with Sales to shape technical approach within account plans across major opportunities.

You bring 7+ years of experience as a Sales Engineer, Solutions Engineer, or similar technical pre-sales role, with proven ability to support enterprise or mid-market sales cycles. You have experience in agentic AI, conversational AI, or contact center software environments, and a strong understanding of enterprise SaaS architectures and integrations. Experience with CCaaS platforms or contact center ecosystems (preferred). Builder mindset, comfortable working with evolving products and shaping new sales motions. Improve win rates in complex enterprise sales cycles through strong solution design and technical validation. Establish a scalable global standard for Sales Engineering practice and engagement models. Build reusable assets, reference architectures, demo environments, playbooks — that scale globally.

This is an opportunity to play a pivotal role in Afiniti's next phase of growth, bringing new agentic AI products to market and shaping how the world's largest brands serve their customers. You will have the autonomy to define how Sales Engineering operates globally, work closely with product and sales leadership, and directly influence some of the most complex and exciting enterprise deals in the market.

We believe that richness in diversity is a huge asset for Afiniti. Our policy is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex, gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law.