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- Tasks: Support sales success by designing solutions and demonstrating product capabilities.
- Company: Join a leading AI company transforming customer experiences globally.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Other info: Play a key role in Afiniti's growth and influence major enterprise deals.
- Why this job: Be at the forefront of AI innovation and shape enterprise solutions.
- Qualifications: 7+ years in Sales Engineering with expertise in AI and contact centre tech.
The predicted salary is between 80000 - 100000 £ per year.
Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high-touch managed services to product-led growth. Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. Afiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.
The Lead Sales Engineer – New Products is a customer-facing, technically deep role focused on supporting the go-to-market success of Afiniti's newest products. This individual partners closely with Sales Executives, Product, and Customer Success to articulate value, demonstrate capabilities, and design solutions for enterprise customers. This role supports global sales efforts and plays a key role in helping establish a global standard for how Sales Engineering supports Afiniti's new product portfolio. The Lead Sales Engineer will help define best practices, reusable assets, and engagement models that can scale globally. This is a builder role, ideal for someone who enjoys working with evolving products, shaping sales motions, and translating complex technology into clear business outcomes.
Pre-Sales Technical Engagement
- Partner with Sales to support enterprise sales cycles for Afiniti's new products.
- Support product launches through sales enablement, field readiness, and messaging refinement.
- Establish global standards for Sales Engineer engagement models, best practices, and delivery excellence across regions.
- Design end-to-end solutions leveraging Afiniti's agentic AI and contact center integrations.
- Lead technical strategy for complex opportunities, pilots, and PoCs through technical validation.
- Drive technical validation, risk mitigation, and solution confidence to accelerate deal progression and improve win rates.
Agentic AI & Contact Center Expertise
- Demonstrate deep expertise in agentic AI, conversational AI, and contact center technologies.
- Collaborate with Customer Success to ensure seamless handoff from pre-sales to post-sales.
- Partner with Sales to shape technical approach within account plans across major opportunities.
You bring 7+ years of experience as a Sales Engineer, Solutions Engineer, or similar technical pre-sales role, with proven ability to support enterprise or mid-market sales cycles. You have experience in agentic AI, conversational AI, or contact center software environments, and a strong understanding of enterprise SaaS architectures and integrations. Experience with CCaaS platforms or contact center ecosystems (preferred). Builder mindset, comfortable working with evolving products and shaping new sales motions. Improve win rates in complex enterprise sales cycles through strong solution design and technical validation. Establish a scalable global standard for Sales Engineering practice and engagement models. Build reusable assets, reference architectures, demo environments, playbooks — that scale globally.
This is an opportunity to play a pivotal role in Afiniti's next phase of growth, bringing new agentic AI products to market and shaping how the world's largest brands serve their customers. You will have the autonomy to define how Sales Engineering operates globally, work closely with product and sales leadership, and directly influence some of the most complex and exciting enterprise deals in the market.
We believe that richness in diversity is a huge asset for Afiniti. Our policy is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex, gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law.
Lead Sales Engineer employer: Afiniti
Contact Detail:
Afiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Sales Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Afiniti on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini presentation or demo that highlights your expertise in agentic AI and contact centre technologies. This will not only impress during interviews but also demonstrate your proactive approach.
✨Tip Number 3
Be ready to discuss real-world applications of your experience. Think of specific examples where you've improved win rates or designed solutions in complex sales cycles. This will showcase your problem-solving skills and technical know-how.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Afiniti team.
We think you need these skills to ace Lead Sales Engineer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to work with cutting-edge AI solutions and help shape the future of customer interactions.
Tailor Your Experience: Make sure to highlight your relevant experience in sales engineering and AI technologies. We’re looking for someone who can translate complex tech into clear business outcomes, so be specific about how your background aligns with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively. Remember, we want to understand your value quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Afiniti
✨Know Your Tech Inside Out
As a Lead Sales Engineer, you'll need to demonstrate deep expertise in agentic AI and contact centre technologies. Brush up on the latest trends and be ready to discuss how these technologies can enhance customer experiences and drive business outcomes.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex sales cycles in the past. Highlight your ability to design end-to-end solutions and how you’ve driven technical validation to improve win rates. This will show your potential employer that you can handle the challenges of the role.
✨Collaborate Like a Pro
This role requires close collaboration with Sales, Product, and Customer Success teams. Be ready to discuss how you've successfully partnered with different departments in previous roles to achieve common goals. Emphasise your teamwork skills and how you can contribute to a cohesive working environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world scenarios. Think about how you would approach a new product launch or a complex enterprise deal. Practising these scenarios will help you articulate your thought process and demonstrate your strategic thinking.