Position:
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Senior Manager, Customer Success
Location:
London, United KingdomJob Id:
2416
# of Openings:
1
About AfinitiWho Are We?Over the past 20 years, Afiniti’s patented technology has paired customers and contact center agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high-touch managed services to product-led growth.Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit .Our VisionAfiniti’s vision is to lead the contact center industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.Our Ways of WorkingAt Afiniti, how we work is just as important as what we achieve. Our Ways of Working are ten guiding principles that define the standards and behaviors we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients.These principles are not abstract values, they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter. Together, they encourage us to be intentional in how we prioritize and execute, to confront challenges directly, and to embrace the richness of our global community with respect and openness. By living these principles consistently, we build a culture that is ambitious, respectful, and relentlessly focused on meaningful impact.The RoleRole Title: Senior Manager, Customer SuccessLocation: UK (Remote)Reports To: General Manager, UKAbout the roleThe Sr. Manager, Customer Success owns the day-to-day success of assigned UK accounts, acting as the primary liaison between customer stakeholders and Afiniti’s Product, Engineering, Data Science, Delivery, and Strategic Partnerships teams. The role drives value realisation and customer outcomes, supports commercial performance and growth, and ensures customer insight shapes both delivery execution and future product direction.Key ResponsibilitiesAccount Management & RelationshipsServe as the primary customer-facing advisor for assigned UK accounts, guiding engagements, performance reviews, and solution discussions, and building trusted relationships with business, operational, and technical stakeholders.Lead executive business reviews and strategic
Senior Manager, Customer Success in Kennington employer: Afiniti
Afiniti is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals seeking to make a meaningful impact in the customer success domain. With a strong commitment to employee growth, Afiniti offers extensive training and development opportunities, alongside competitive compensation packages, all within the vibrant city of London. The company's focus on diversity and inclusion ensures a supportive environment where every team member's voice is valued, driving both personal and professional success.
