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- Tasks: Support customers with IT issues, primarily using Microsoft 365, and set up new devices.
- Company: Afinite is a Leeds-based IT services provider focused on helping organisations thrive through technology.
- Benefits: Enjoy free parking, an 8% pension contribution, and a performance-related bonus.
- Why this job: Join a collaborative team, enhance your skills, and make a real impact in diverse industries.
- Qualifications: 3+ years in service desk or IT support, with experience in Microsoft 365 and device management.
- Other info: Full-time role based in Leeds with opportunities for professional development.
The predicted salary is between 24000 - 32000 £ per year.
Service Desk Engineer
Up to £32,000 per annum – DOE
Full Time – Onsite
Location: Leeds Marshalls Mill, Holbeck
At Afinite, we re looking for a proactive and positive Service Desk Engineer to join the team and support our customers with valuable IT support for Microsoft 365 environments.
Company Overview
We re a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.
Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with our clients based on trust.
Core Role
Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically.
As well as servicing user-initiated requests, you will also be required to set up new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you ll play a key part in ensuring our clients\’ success.
Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress queries. When necessary, you ll upscale issues appropriately to ensure a smooth service experience. You ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing.
This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help us provide an excellent service to our customers.
Competencies
- Communication: Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors.
- Delivering Results: Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure.
- Exceeding Client Expectations: Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery.
- Commercial Awareness: Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement.
- Delivering Value: Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business.
- Collaboration and Teamwork: A positive team player and self-starter.
The ideal candidate will have the following experience
- Service Desk: 3+ Years (preferred).
- IT Support: 3+ Years (preferred).
- Working within a service provider (preferred).
And the below skills
- Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
- Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
- Experience with Android, iOS, macOS, and Windows (10 and later).
- Ability to assemble and replace PC parts.
- Strong attention to detail and excellent telephone manner to communicate clearly with clients.
A full job description is included on the application page.
What is on offer
- City centre location with free on-site parking.
- 8% employer pension contribution.
- Performance-related annual bonus.
- Professional development support allowance.
Click apply now and upload an up-to-date CV.
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Service Desk Engineer employer: Afinite
Contact Detail:
Afinite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its various components, such as Exchange Online and Teams. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical expertise and readiness for the role.
✨Tip Number 2
Practice your communication skills by engaging in mock interviews or role-playing scenarios. Since this role heavily relies on clear communication with clients, showcasing your ability to articulate technical issues in a simple manner can set you apart from other candidates.
✨Tip Number 3
Research Afinite and their client base to understand their service offerings and industry focus. Tailoring your conversation during the interview to reflect your knowledge of their business can show your genuine interest and alignment with their values.
✨Tip Number 4
Highlight your problem-solving abilities by preparing examples of past experiences where you successfully resolved technical issues under pressure. This will illustrate your capability to deliver results and exceed client expectations, which is crucial for this role.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and service desk roles. Emphasise your familiarity with Microsoft 365 and any specific tools mentioned in the job description, such as Microsoft Entra and Teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've exceeded client expectations in previous roles to demonstrate your fit for the position.
Highlight Technical Skills: Clearly list your technical skills related to the role, including your experience with Microsoft 365, device management, and any other relevant software or hardware. This will help the hiring team see your qualifications at a glance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Desk Engineer.
How to prepare for a job interview at Afinite
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365 and any relevant IT support roles. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of a Service Desk Engineer.
✨Emphasise Communication Skills
Since the role requires strong verbal and written communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or team members to resolve issues, showcasing your ability to maintain professionalism under pressure.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach challenges and solve problems. Think of instances where you've gone above and beyond to exceed client expectations, and be prepared to explain your thought process in those situations.
✨Research the Company
Familiarise yourself with Afinite's services and values. Understanding their approach to IT solutions and customer service will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
