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- Tasks: Support customers with Microsoft 365, resolve technical issues, and configure equipment.
- Company: Leading IT services provider based in Leeds with a focus on customer satisfaction.
- Benefits: City-centre location, 8% pension contribution, and performance-related bonus.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: 3+ years in Service Desk and IT support, strong communication, and Microsoft 365 knowledge.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
An IT services provider in Leeds seeks a proactive Service Desk Engineer to support customers with Microsoft 365 environments. The role involves resolving technical issues, engaging with clients, and configuring equipment.
Candidates should have:
- 3+ years of Service Desk and IT support experience
- Strong communication skills
- The ability to administer the Microsoft 365 platform
Benefits include a city-center location, an 8% employer pension contribution, and a performance-related annual bonus.
Service Desk Engineer - IT Support (365) | Pension & Bonus in Leeds employer: Afinite
Contact Detail:
Afinite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - IT Support (365) | Pension & Bonus in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common Service Desk scenarios. Think about how you’d handle specific technical issues and be ready to share your past experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing technical problems. Remember, it’s not just about fixing issues; it’s about helping clients understand them too.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Engineer - IT Support (365) | Pension & Bonus in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and IT support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it engaging and personal – we love to see your personality!
Show Off Your Communication Skills: Since this role involves engaging with clients, make sure your written application reflects your strong communication skills. Clear, concise language will help us see that you can effectively interact with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Afinite
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365. Be prepared to discuss specific features, troubleshooting steps, and how you've used the platform in past roles. This will show that you're not just familiar with it, but that you can effectively support clients.
✨Show Off Your Communication Skills
Since this role involves engaging with clients, practice explaining technical concepts in simple terms. You might even want to role-play common scenarios with a friend to ensure you can communicate clearly and confidently during the interview.
✨Prepare for Technical Questions
Expect to face some technical questions or scenarios during the interview. Review common issues that arise in Service Desk roles and think through how you would resolve them. Being able to articulate your thought process will impress the interviewers.
✨Highlight Your Proactive Approach
This position calls for a proactive mindset. Be ready to share examples of how you've gone above and beyond in previous roles, whether it's improving processes or taking initiative to solve problems before they escalate. This will demonstrate your suitability for the role.
