At a Glance
- Tasks: Manage customer enquiries and coordinate machine rentals in a fast-paced environment.
- Company: Join AFI-Rentals, a leading powered access rental company in the UK.
- Benefits: Enjoy 25 days holiday, profit share, healthcare cash plan, and more.
- Other info: Opportunities for professional development and a supportive work culture.
- Why this job: Make an immediate impact in a dynamic team while developing your career.
- Qualifications: Customer-focused with strong communication skills; experience in a similar role is a plus.
The predicted salary is between 25000 - 30000 £ per year.
About the Role
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work.
If you are looking for a fast-paced and rewarding career, we'd love to hear from you.
A unique opportunity for an energetic, forward-thinking individual to join our expanding team at our Wakefield depot.
As one of the leading innovators in our sector, we are currently looking to recruit a Hire Desk Controller within our Powered Access depot.
Job Opportunity
About You
The successful applicant will possess the core qualities that we pride ourselves on, such as being customer-focused, a good communicator, being organised, valuing teamwork, being reliable, and having a willingness to learn.
If you possess these character traits, then you could be exactly the person we’re looking for.
Experience in a rental or a service-related industry may be advantageous but is definitely not essential.
About the Role
In return, we offer a competitive package in an established, fast‑paced, ambitious company that will provide career stability and progression prospects . You will be working for a company where hard work is rewarded.
We are looking to recruit suitable individuals who will be joining a relatively new team and will have an opportunity to make an immediate impact.
The team are the central point of contact for customers placing orders, making enquiries, and coordinating machine allocation and deliveries/collections.
In brief, this Hire Desk Controller role involves
- Taking hire enquiries via telephone, email, and our online ordering system and processing them into our hire system.
- Checking the availability of machines and operators and ensuring that order statuses are always up-to‑date on our systems.
- Coordinating with the engineering and transport teams to ensure that the correct machines are ready and available to be delivered to customer sites.
- Dealing with customer queries, complaints, and damages.
- Dealing with customers professionally and politely at all times, and maximising sales using your product knowledge.
- Maintaining health and safety standards within the hire office.
- Communicating effectively with other colleagues and providing a helpful and friendly point of contact for depot enquiries.
Essential Skills
- Previous experience in a customer-focused role is a must, as is attention to detail when processing information into our hire system.
- A good knowledge of Microsoft packages and computer skills in general.
- You must be outgoing and enthusiastic.
- As this is a customer-facing role, excellent communication skills and a friendly approach are a must.
- Timekeeping and using your initiative will be important aspects of the role, so you should be proficient in these skills.
- Experience working on a hire desk would be a distinct advantage.
- About Company
AFI-Rentals are one of the UK’s leading powered access rental companies and we provide everything a person needs to work at height safely.
From a modern specialist rental fleet to high-quality training, we are a one-stop-shop for the working‑at‑height industry.
Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success.
We also have a strong emphasis on Health and Safety and are proud to hold various accreditations, such as:
- Gold Ro SPA award
- + more
Please note that we operate a 2-stage interview process and online testing to screen candidates.
DE& I
AFI Group of Companies provides equal opportunities and is committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.
We will apply employment policies that are fair, equitable and consistent with the skills and abilities of our employees and the needs of the business
Benefits
- 25 days holiday, plus statutory holidays.
- Inclusion in a profit share scheme.
- An auto‑enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
- Death-in-Service benefit of 2 x salary.
- Healthcare cash plan.
- My AFI, a comprehensive employee benefits, rewards, and discount programme.
Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
- Christmas Bonus Payment (Discretionary).
- #J-18808-Ljbffr
Hire Desk Controller in Wakefield employer: Afi Group
At AFI Group of Companies, we pride ourselves on being an excellent employer that values the growth and well-being of our employees. With a strong commitment to diversity and inclusion, we offer a supportive work culture where you can thrive in your role as an Area Sales Representative. Our comprehensive benefits package, including a profit share scheme and healthcare cash plan, alongside opportunities for professional development, makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Wakefield
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Afi Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Afi Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Afi Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Desk Controller in Wakefield
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Afi Group:This is your chance to really connect with the team at Afi Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Afi Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Afi Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Afi Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Afi Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
