At a Glance
- Tasks: Support the team with admin tasks and customer calls while gaining valuable experience.
- Company: Join a fast-growing powered access company in the UK.
- Benefits: Earn £8 per hour, enjoy 25 days holiday, and access great employee perks.
- Other info: Enjoy a dynamic work environment with opportunities for growth and rewards.
- Why this job: Kickstart your career with structured training and NVQ qualifications.
- Qualifications: Enthusiastic team player with good communication and computer skills.
The predicted salary is between 8 - 8 £ per hour.
Are you looking to develop your skills as an Apprentice Administrator? Join one of the fastest-growing powered access companies in the UK and start on the path to a successful and rewarding career. You will be part of our AFI Uplift team in Wakefield. We will provide a structured programme of training, leading to valuable NVQ qualifications.
Salary Salary is based on the National Apprenticeship rate of £8 per hour plus benefits (for the first 12 months, after which the rate is dependent on age).
About the Role
- Work towards NVQ Level 3 in Business Administration.
- Answer inbound calls from customers.
- Gain valuable practical experience in an office environment.
- Perform general office duties such as raising purchase orders, scanning, data entry, checking documents, emailing, answering the phone, filing, photocopying, sorting post, ordering stationary, etc.
- Demonstrate enthusiasm for the role, be outgoing, and have excellent communication skills.
Requirements
- Team player and able to take instruction well.
- Good telephone manner and computer skills.
- Professional and comply with all aspects of Data Protection and GDPR at all times, as you would handle financial and learner personal information.
Benefits
- 25 days holiday plus statutory holidays.
- Inclusion in a profit share scheme.
- Auto-enrolment pension scheme with employer contributions (from aged 22, voluntary enrolment possible before age 22, opt-out available).
- Death-in-service benefit of 2 x salary.
- Healthcare cash plan.
- MyAFI comprehensive employee benefits, rewards, and discount programme.
- Cycle2Work scheme.
- Aviva private medical insurance.
- Holiday Trading.
- Christmas bonus payment (discretionary).
Sales Support - Administrator Apprenticeship in Wakefield employer: AFI Group of Companies
Join AFI Uplift in Wakefield, a rapidly expanding powered access company that prioritises employee development through a structured apprenticeship programme. With a supportive work culture, comprehensive benefits including a profit share scheme and private medical insurance, and ample opportunities for growth, you will be well-equipped to build a successful career while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support - Administrator Apprenticeship in Wakefield
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like AFI Group of Companies.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like AFI Group of Companies. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Sales Support - Administrator Apprenticeship in Wakefield
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at AFI Group of Companies.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join AFI Group of Companies and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at AFI Group of Companies
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by AFI Group of Companies. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at AFI Group of Companies will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
